Service enterprise productivity in action (SEPIA)

Scerri, M; Agarwal, R

Service enterprise productivity in action (SEPIA)

Scerri, M

Agarwal, R

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Publication Type:: Chapter
Citation:: International Series in Operations Research and Management Science, 2014, 215 pp. 93 - 114
Issue Date:: 2014-01-01

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Field	Value	Language
dc.contributor.author	Scerri, M https://orcid.org/0000-0001-8358-9778	en_US
dc.contributor.author	Agarwal, R https://orcid.org/0000-0002-8493-7313	en_US
dc.date.issued	2014-01-01	en_US
dc.identifier.citation	International Series in Operations Research and Management Science, 2014, 215 pp. 93 - 114	en_US
dc.identifier.uri	http://hdl.handle.net/10453/119824
dc.description.abstract	© Springer-Verlag Berlin Heidelberg 2014. Services [Service sectors include financial services (banking, insurance, securities, fund management), professional services (accounting, legal, engineering, architecture), health services, education services, environmental services, energy services, logistics, tourism, information technology, telecommunications, transport, distribution, standards and conformance, audio-visual, media, entertainment, cultural and other business services (Australian Services Round Table Memorandum of Understanding with Australia 2009)] are becoming increasingly important to the Australian economy and that of other developed and developing economies. Yet, evidence shows that as production moves from agriculture and manufacturing to service- and knowledge-based economies, productivity growth rates have declined. To date there are no clear indicators for quantifying productivity for service and network based firms. This raises the question: How can productivity be measured for service and network based firms? This chapter presents a systems view of productivity and is organized into five sections: Overview of productivity; Current measures of productivity using KLEMS; Existing Service Productivity Models; Service Enterprise Productivity in Action (SEPIA) model, and New Measures for Service Enterprise Productivity. The key contribution of this chapter involves the operationalisation of the SEPIA model and an illustration of the model through the use of an industry example.	en_US
dc.relation.ispartof	International Series in Operations Research and Management Science	en_US
dc.relation.isbasedon	10.1007/978-3-662-43437-6_6	en_US
dc.title	Service enterprise productivity in action (SEPIA)	en_US
dc.type	Chapter
utslib.citation.volume	215	en_US
utslib.for	1503 Business and Management	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Management Discipline
utslib.copyright.status	closed_access
pubs.publication-status	Published	en_US
pubs.volume	215	en_US

Abstract:

© Springer-Verlag Berlin Heidelberg 2014. Services [Service sectors include financial services (banking, insurance, securities, fund management), professional services (accounting, legal, engineering, architecture), health services, education services, environmental services, energy services, logistics, tourism, information technology, telecommunications, transport, distribution, standards and conformance, audio-visual, media, entertainment, cultural and other business services (Australian Services Round Table Memorandum of Understanding with Australia 2009)] are becoming increasingly important to the Australian economy and that of other developed and developing economies. Yet, evidence shows that as production moves from agriculture and manufacturing to service- and knowledge-based economies, productivity growth rates have declined. To date there are no clear indicators for quantifying productivity for service and network based firms. This raises the question: How can productivity be measured for service and network based firms? This chapter presents a systems view of productivity and is organized into five sections: Overview of productivity; Current measures of productivity using KLEMS; Existing Service Productivity Models; Service Enterprise Productivity in Action (SEPIA) model, and New Measures for Service Enterprise Productivity. The key contribution of this chapter involves the operationalisation of the SEPIA model and an illustration of the model through the use of an industry example.

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http://hdl.handle.net/10453/119824