Public reporting on quality, waiting times and patient experience in 11 high-income countries

Rechel, B; McKee, M; Haas, M; Marchildon, GP; Bousquet, F; Blümel, M; Geissler, A; van Ginneken, E; Ashton, T; Saunes, IS; Anell, A; Quentin, W; Saltman, R; Culler, S; Barnes, A; Palm, W; Nolte, E

Public reporting on quality, waiting times and patient experience in 11 high-income countries

Rechel, B McKee, M Haas, M

Marchildon, GP Bousquet, F Blümel, M Geissler, A van Ginneken, E Ashton, T Saunes, IS Anell, A Quentin, W Saltman, R Culler, S Barnes, A Palm, W Nolte, E

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Publication Type:: Journal Article
Citation:: Health Policy, 2016, 120 (4), pp. 377 - 383
Issue Date:: 2016-04-01

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Field	Value	Language
dc.contributor.author	Rechel, B	en_US
dc.contributor.author	McKee, M	en_US
dc.contributor.author	Haas, M https://orcid.org/0000-0002-9726-3063	en_US
dc.contributor.author	Marchildon, GP	en_US
dc.contributor.author	Bousquet, F	en_US
dc.contributor.author	Blümel, M	en_US
dc.contributor.author	Geissler, A	en_US
dc.contributor.author	van Ginneken, E	en_US
dc.contributor.author	Ashton, T	en_US
dc.contributor.author	Saunes, IS	en_US
dc.contributor.author	Anell, A	en_US
dc.contributor.author	Quentin, W	en_US
dc.contributor.author	Saltman, R	en_US
dc.contributor.author	Culler, S	en_US
dc.contributor.author	Barnes, A	en_US
dc.contributor.author	Palm, W	en_US
dc.contributor.author	Nolte, E	en_US
dc.date.available	2016-02-12	en_US
dc.date.issued	2016-04-01	en_US
dc.identifier.citation	Health Policy, 2016, 120 (4), pp. 377 - 383	en_US
dc.identifier.issn	0168-8510	en_US
dc.identifier.uri	http://hdl.handle.net/10453/122671
dc.description.abstract	© 2016 The Authors. This article maps current approaches to public reporting on waiting times, patient experience and aggregate measures of quality and safety in 11 high-income countries (Australia, Canada, England, France, Germany, Netherlands, New Zealand, Norway, Sweden, Switzerland and the United States). Using a questionnaire-based survey of key national informants, we found that the data most commonly made available to the public are on waiting times for hospital treatment, being reported for major hospitals in seven countries. Information on patient experience at hospital level is also made available in many countries, but it is not generally available in respect of primary care services. Only one of the 11 countries (England) publishes composite measures of overall quality and safety of care that allow the ranking of providers of hospital care. Similarly, the publication of information on outcomes of individual physicians remains rare. We conclude that public reporting of aggregate measures of quality and safety, as well as of outcomes of individual physicians, remain relatively uncommon. This is likely to be due to both unresolved methodological and ethical problems and concerns that public reporting may lead to unintended consequences.	en_US
dc.relation.ispartof	Health Policy	en_US
dc.relation.isbasedon	10.1016/j.healthpol.2016.02.008	en_US
dc.subject.classification	Health Policy & Services	en_US
dc.subject.mesh	Humans	en_US
dc.subject.mesh	Developed Countries	en_US
dc.subject.mesh	Hospitals	en_US
dc.subject.mesh	Waiting Lists	en_US
dc.subject.mesh	Benchmarking	en_US
dc.subject.mesh	Patient Satisfaction	en_US
dc.subject.mesh	Primary Health Care	en_US
dc.subject.mesh	Health Services Accessibility	en_US
dc.subject.mesh	Quality of Health Care	en_US
dc.subject.mesh	Global Health	en_US
dc.subject.mesh	Surveys and Questionnaires	en_US
dc.title	Public reporting on quality, waiting times and patient experience in 11 high-income countries	en_US
dc.type	Journal Article
utslib.citation.volume	4	en_US
utslib.citation.volume	120	en_US
utslib.for	1117 Public Health and Health Services	en_US
utslib.for	1605 Policy and Administration	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Strength - CHERE - Centre for Health Economics Research and Evaluation
utslib.copyright.status	closed_access
pubs.issue	4	en_US
pubs.publication-status	Published	en_US
pubs.volume	120	en_US

Abstract:

© 2016 The Authors. This article maps current approaches to public reporting on waiting times, patient experience and aggregate measures of quality and safety in 11 high-income countries (Australia, Canada, England, France, Germany, Netherlands, New Zealand, Norway, Sweden, Switzerland and the United States). Using a questionnaire-based survey of key national informants, we found that the data most commonly made available to the public are on waiting times for hospital treatment, being reported for major hospitals in seven countries. Information on patient experience at hospital level is also made available in many countries, but it is not generally available in respect of primary care services. Only one of the 11 countries (England) publishes composite measures of overall quality and safety of care that allow the ranking of providers of hospital care. Similarly, the publication of information on outcomes of individual physicians remains rare. We conclude that public reporting of aggregate measures of quality and safety, as well as of outcomes of individual physicians, remain relatively uncommon. This is likely to be due to both unresolved methodological and ethical problems and concerns that public reporting may lead to unintended consequences.

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http://hdl.handle.net/10453/122671