Public reporting on quality, waiting times and patient experience in 11 high-income countries
Rechel, B
McKee, M
Haas, M
Marchildon, GP
Bousquet, F
Blümel, M
Geissler, A
van Ginneken, E
Ashton, T
Saunes, IS
Anell, A
Quentin, W
Saltman, R
Culler, S
Barnes, A
Palm, W
Nolte, E
- Publication Type:
- Journal Article
- Citation:
- Health Policy, 2016, 120 (4), pp. 377 - 383
- Issue Date:
- 2016-04-01
Closed Access
Filename | Description | Size | |||
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1-s2.0-S0168851016300264-main.pdf | Published Version | 405.59 kB | Adobe PDF |
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Full metadata record
Field | Value | Language |
---|---|---|
dc.contributor.author | Rechel, B | en_US |
dc.contributor.author | McKee, M | en_US |
dc.contributor.author |
Haas, M https://orcid.org/0000-0002-9726-3063 |
en_US |
dc.contributor.author | Marchildon, GP | en_US |
dc.contributor.author | Bousquet, F | en_US |
dc.contributor.author | Blümel, M | en_US |
dc.contributor.author | Geissler, A | en_US |
dc.contributor.author | van Ginneken, E | en_US |
dc.contributor.author | Ashton, T | en_US |
dc.contributor.author | Saunes, IS | en_US |
dc.contributor.author | Anell, A | en_US |
dc.contributor.author | Quentin, W | en_US |
dc.contributor.author | Saltman, R | en_US |
dc.contributor.author | Culler, S | en_US |
dc.contributor.author | Barnes, A | en_US |
dc.contributor.author | Palm, W | en_US |
dc.contributor.author | Nolte, E | en_US |
dc.date.available | 2016-02-12 | en_US |
dc.date.issued | 2016-04-01 | en_US |
dc.identifier.citation | Health Policy, 2016, 120 (4), pp. 377 - 383 | en_US |
dc.identifier.issn | 0168-8510 | en_US |
dc.identifier.uri | http://hdl.handle.net/10453/122671 | |
dc.description.abstract | © 2016 The Authors. This article maps current approaches to public reporting on waiting times, patient experience and aggregate measures of quality and safety in 11 high-income countries (Australia, Canada, England, France, Germany, Netherlands, New Zealand, Norway, Sweden, Switzerland and the United States). Using a questionnaire-based survey of key national informants, we found that the data most commonly made available to the public are on waiting times for hospital treatment, being reported for major hospitals in seven countries. Information on patient experience at hospital level is also made available in many countries, but it is not generally available in respect of primary care services. Only one of the 11 countries (England) publishes composite measures of overall quality and safety of care that allow the ranking of providers of hospital care. Similarly, the publication of information on outcomes of individual physicians remains rare. We conclude that public reporting of aggregate measures of quality and safety, as well as of outcomes of individual physicians, remain relatively uncommon. This is likely to be due to both unresolved methodological and ethical problems and concerns that public reporting may lead to unintended consequences. | en_US |
dc.relation.ispartof | Health Policy | en_US |
dc.relation.isbasedon | 10.1016/j.healthpol.2016.02.008 | en_US |
dc.subject.classification | Health Policy & Services | en_US |
dc.subject.mesh | Humans | en_US |
dc.subject.mesh | Developed Countries | en_US |
dc.subject.mesh | Hospitals | en_US |
dc.subject.mesh | Waiting Lists | en_US |
dc.subject.mesh | Benchmarking | en_US |
dc.subject.mesh | Patient Satisfaction | en_US |
dc.subject.mesh | Primary Health Care | en_US |
dc.subject.mesh | Health Services Accessibility | en_US |
dc.subject.mesh | Quality of Health Care | en_US |
dc.subject.mesh | Global Health | en_US |
dc.subject.mesh | Surveys and Questionnaires | en_US |
dc.title | Public reporting on quality, waiting times and patient experience in 11 high-income countries | en_US |
dc.type | Journal Article | |
utslib.citation.volume | 4 | en_US |
utslib.citation.volume | 120 | en_US |
utslib.for | 1117 Public Health and Health Services | en_US |
utslib.for | 1605 Policy and Administration | en_US |
pubs.embargo.period | Not known | en_US |
pubs.organisational-group | /University of Technology Sydney | |
pubs.organisational-group | /University of Technology Sydney/Faculty of Business | |
pubs.organisational-group | /University of Technology Sydney/Strength - CHERE - Centre for Health Economics Research and Evaluation | |
utslib.copyright.status | closed_access | |
pubs.issue | 4 | en_US |
pubs.publication-status | Published | en_US |
pubs.volume | 120 | en_US |
Abstract:
© 2016 The Authors. This article maps current approaches to public reporting on waiting times, patient experience and aggregate measures of quality and safety in 11 high-income countries (Australia, Canada, England, France, Germany, Netherlands, New Zealand, Norway, Sweden, Switzerland and the United States). Using a questionnaire-based survey of key national informants, we found that the data most commonly made available to the public are on waiting times for hospital treatment, being reported for major hospitals in seven countries. Information on patient experience at hospital level is also made available in many countries, but it is not generally available in respect of primary care services. Only one of the 11 countries (England) publishes composite measures of overall quality and safety of care that allow the ranking of providers of hospital care. Similarly, the publication of information on outcomes of individual physicians remains rare. We conclude that public reporting of aggregate measures of quality and safety, as well as of outcomes of individual physicians, remain relatively uncommon. This is likely to be due to both unresolved methodological and ethical problems and concerns that public reporting may lead to unintended consequences.
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