Tourism Crisis and Safety Management

Sage Publications Ltd
Publication Type:
The SAGE Handbook of Tourism Management, 2018, 1, 1 pp. 154 - 170 (17)
Issue Date:
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Safety and security have emerged as key issues in the global tourism industry at the destination dimension, the sectoral dimension and for individual tourism businesses. The prevalence of crime, terrorism, cyber security threats, medical and physical risks arising from human activity and natural phenomena are influential factors in the choices tourists make for destinations and products. Safety is now widely regarded as the key determinant in consumer choices of destinations and tourism products including accommodation, airlines, land and sea transport brands, attractions or the decision to participate in or attend events. Brazil’s hosting of the 2016 Olympic Games in Rio de Janeiro was subject to extensive and often negative coverage media related to crisis and safety management. The two key issues of concern for visiting international athletes and their supporters were Brazil’s high crime rate and the risk of contracting the Zika virus. Since the turn of the 21st century, tourism safety has evolved from being a management imperative for specific sectors of the tourism industry to an holistic management issue for destinations and all sectors of the tourism industry.(Pizam & Mansfeld 2006, Tarlow 2014).
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