Prevention and management of occupational violence and aggression in healthcare: A scoping review

Morphet, J; Griffiths, D; Beattie, J; Velasquez Reyes, D; Innes, K

Prevention and management of occupational violence and aggression in healthcare: A scoping review

Morphet, J Griffiths, D Beattie, J Velasquez Reyes, D Innes, K

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Publication Type:: Journal Article
Citation:: Collegian, 2018, 25 (6), pp. 621 - 632
Issue Date:: 2018-12-01

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Field	Value	Language
dc.contributor.author	Morphet, J	en_US
dc.contributor.author	Griffiths, D	en_US
dc.contributor.author	Beattie, J	en_US
dc.contributor.author	Velasquez Reyes, D	en_US
dc.contributor.author	Innes, K https://orcid.org/0000-0002-3501-8046	en_US
dc.date.issued	2018-12-01	en_US
dc.identifier.citation	Collegian, 2018, 25 (6), pp. 621 - 632	en_US
dc.identifier.issn	1322-7696	en_US
dc.identifier.uri	http://hdl.handle.net/10453/129637
dc.description.abstract	© 2018 Australian College of Nursing Ltd Background: Workplace violence is prevalent in healthcare, and significant resources have been invested in its prevention and management. Internationally, guidance materials developed by government and non-government bodies advise on the management of workplace violence, yet a dearth of research to support these interventions exists. Aim: To examine the evidence relating to the effectiveness of interventions to prevent and manage workplace violence perpetrated by consumers in healthcare. Methods: A scoping review method was used. Scopus, OVID Medline, PubMed, CINAHL Plus, ProQuest Central, and Google Scholar were searched and 2276 results were retrieved. Following screening by title and abstract, 126 papers were retrieved for full-text review, and 20 papers were included in the final study. Meta-analysis could not be undertaken due to variation in study design. Therefore data are reported using a narrative framework. Findings: Interventions which reduced workplace violence included consumer risk assessment, staff education, and aggression management teams. Increasing visibility, in conjunction with other measures, also reduced the incidence of workplace violence. Post-incident support, in the form of group debriefing, increased the incidence of violent incidents, but this may be due to increased awareness of the importance of reporting. No evidence was found in relation to the use of duress alarms, incident reporting, or zero tolerance policies. Discussion: There is clear evidence underpinning some interventions used to manage workplace violence in healthcare, further research is needed to demonstrate the effect of widely used interventions such as zero tolerance policies, incident reporting and duress alarms.	en_US
dc.relation.ispartof	Collegian	en_US
dc.relation.isbasedon	10.1016/j.colegn.2018.04.003	en_US
dc.subject.classification	Nursing	en_US
dc.title	Prevention and management of occupational violence and aggression in healthcare: A scoping review	en_US
dc.type	Journal Article
utslib.citation.volume	6	en_US
utslib.citation.volume	25	en_US
utslib.for	1110 Nursing	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Health
pubs.organisational-group	/University of Technology Sydney/Students
utslib.copyright.status	closed_access
pubs.issue	6	en_US
pubs.publication-status	Published	en_US
pubs.volume	25	en_US

Abstract:

© 2018 Australian College of Nursing Ltd Background: Workplace violence is prevalent in healthcare, and significant resources have been invested in its prevention and management. Internationally, guidance materials developed by government and non-government bodies advise on the management of workplace violence, yet a dearth of research to support these interventions exists. Aim: To examine the evidence relating to the effectiveness of interventions to prevent and manage workplace violence perpetrated by consumers in healthcare. Methods: A scoping review method was used. Scopus, OVID Medline, PubMed, CINAHL Plus, ProQuest Central, and Google Scholar were searched and 2276 results were retrieved. Following screening by title and abstract, 126 papers were retrieved for full-text review, and 20 papers were included in the final study. Meta-analysis could not be undertaken due to variation in study design. Therefore data are reported using a narrative framework. Findings: Interventions which reduced workplace violence included consumer risk assessment, staff education, and aggression management teams. Increasing visibility, in conjunction with other measures, also reduced the incidence of workplace violence. Post-incident support, in the form of group debriefing, increased the incidence of violent incidents, but this may be due to increased awareness of the importance of reporting. No evidence was found in relation to the use of duress alarms, incident reporting, or zero tolerance policies. Discussion: There is clear evidence underpinning some interventions used to manage workplace violence in healthcare, further research is needed to demonstrate the effect of widely used interventions such as zero tolerance policies, incident reporting and duress alarms.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/129637