Diversity, inclusion & respect: Embedding Indigenous priorities in public library services

Publication Type:
Journal Article
Public Library Quarterly, 2018, 37 (2), pp. 180 - 194
Issue Date:
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©, Published with license by Taylor & Francis. © Kirsten Thorpe and Monica Galassi. ©, © Kirsten Thorpe and Monica Galassi. This article discusses the importance of diversity and inclusion in the design of public library services. Drawing on a case study from the State Library of New South Wales in Australia, the article will outline the focused action of developing an Indigenous Services Business Plan. The Plan promotes inclusion and diversity across the organization to progress Indigenous priorities as core business of the Library. By sharing information on the research and engagement process undertaken, the authors hope to provide a framework that could be utilized by other public libraries to build the inclusion of disadvantaged and diverse communities into the design of library services.
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