‘Feelings’ as identity work: A case of AI and Patent Attorneys in Australia

Ahuja, S; Mastio, E; Heizmann, H

‘Feelings’ as identity work: A case of AI and Patent Attorneys in Australia

Ahuja, S

Mastio, E Heizmann, H

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Publication Type:: Conference Proceeding
Citation:: 2020
Issue Date:: 2020-01-01

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Field	Value	Language
dc.contributor.author	Ahuja, S https://orcid.org/0000-0003-0841-7671
dc.contributor.author	Mastio, E
dc.contributor.author	Heizmann, H
dc.date	2020-07-02
dc.date.accessioned	2020-05-04T02:17:11Z
dc.date.available	2020-05-04T02:17:11Z
dc.date.issued	2020-01-01
dc.identifier.citation	2020
dc.identifier.uri	http://hdl.handle.net/10453/140444
dc.description.abstract	This paper presents an exploratory account of how patent attorneys understand the relationship between Artificial Intelligence (AI) and their professional identity. Drawing on observations supplemented by interview data with patent attorneys working in a large Australian Intellectual property (IP) firm, we draw attention to how patent attorneys assert their professional identities in ways that maintain their expert status alongside specific AI tools. In particular, we expose talk of ‘feelings’ as a form of identity work that allows patent attorneys to claim continued relevance and cope with the introduction of AI and changes to the situated practices of professionals in professional service firms (PSFs). The aim of our research is (1) to nuance extant understandings of the influence of AI technologies on professional identity and (2) build on emerging discussions that AI can be designed to augment the work of human experts rather than replacing the professional.
dc.language	en
dc.relation.ispartof	European Group for Organization Studies
dc.rights	info:eu-repo/semantics/closedAccess
dc.title	‘Feelings’ as identity work: A case of AI and Patent Attorneys in Australia
dc.type	Conference Proceeding
utslib.location.activity	Hamburg
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Management Discipline
pubs.organisational-group	/University of Technology Sydney
utslib.copyright.status	closed_access	*
pubs.consider-herdc	true
dc.date.updated	2020-05-04T02:17:09Z
pubs.finish-date	2020-07-04
pubs.publication-status	Accepted
pubs.start-date	2020-07-02

Abstract:

This paper presents an exploratory account of how patent attorneys understand the relationship between Artificial Intelligence (AI) and their professional identity. Drawing on observations supplemented by interview data with patent attorneys working in a large Australian Intellectual property (IP) firm, we draw attention to how patent attorneys assert their professional identities in ways that maintain their expert status alongside specific AI tools. In particular, we expose talk of ‘feelings’ as a form of identity work that allows patent attorneys to claim continued relevance and cope with the introduction of AI and changes to the situated practices of professionals in professional service firms (PSFs). The aim of our research is (1) to nuance extant understandings of the influence of AI technologies on professional identity and (2) build on emerging discussions that AI can be designed to augment the work of human experts rather than replacing the professional.

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http://hdl.handle.net/10453/140444