The role of technology, human and social networks in serviceable cross-culture business to-consumer (B2C) websites

Sohaib, O; Kang, K

The role of technology, human and social networks in serviceable cross-culture business to-consumer (B2C) websites

Sohaib, O

Kang, K

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Publisher:: INT BUSINESS INFORMATION MANAGEMENT ASSOC-IBIMA
Publication Type:: Conference Proceeding
Citation:: Innovation Vision 2020: Sustainable growth, Entrepreneurship, and Economic Development - Proceedings of the 19th International Business Information Management Association Conference, 2012, 4, pp. 1796-1805
Issue Date:: 2012-01-01

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Field	Value	Language
dc.contributor.author	Sohaib, O https://orcid.org/0000-0001-9287-5995
dc.contributor.author	Kang, K https://orcid.org/0000-0003-4252-9802
dc.contributor.editor	Soliman, KS
dc.date	2011-11-12
dc.date.accessioned	2021-02-23T03:11:00Z
dc.date.available	2021-02-23T03:11:00Z
dc.date.issued	2012-01-01
dc.identifier.citation	Innovation Vision 2020: Sustainable growth, Entrepreneurship, and Economic Development - Proceedings of the 19th International Business Information Management Association Conference, 2012, 4, pp. 1796-1805
dc.identifier.isbn	978-0-9821489-8-3
dc.identifier.uri	http://hdl.handle.net/10453/146310
dc.description.abstract	Business to-Consumer (B2C) e-commerce becomes more composite with the emerging growth of web services. Buyer expectations are often not taken into consideration in global and local B2C e-commerce sites. Serviceability has made its approach into the e-commerce mainstream and emphases on how the web designers have developed their role to understand buyer's actions of purchasing, trust and accessibility to accommodate evolving business process. For a B2C e-commerce website to engage online-buyers across cultures web designer should not ignore the technology and human factors. This study is proposing a conceptual framework that describes the importance of serviceable B2C e-commerce that connects technology factors such as web content accessibility guidelines, human factors such as, cultural issues, buyers experience, cognitive behavior, religious attitude and social networking elements into B2C e-commerce websites.
dc.language	en
dc.publisher	INT BUSINESS INFORMATION MANAGEMENT ASSOC-IBIMA
dc.relation.ispartof	Innovation Vision 2020: Sustainable growth, Entrepreneurship, and Economic Development - Proceedings of the 19th International Business Information Management Association Conference
dc.relation.ispartof	19th International-Business-Information-Management-Association Conference
dc.rights	©Panos Balatsoukas, Catriona M Kennedy, Iain Buchan, John Powell, John Ainsworth. Originally published in the Journal ofMedical Internet Research (http://www.jmir.org), 11.06.2015. This is an open-access article distributed under the terms of theCreative Commons Attribution License (http://creativecommons.org/licenses/by/2.0/), which permits unrestricted use, distribution,and reproduction in any medium, provided the original work, first published in the Journal of Medical Internet Research, isproperly cited. The complete bibliographic information, a link to the original publication on http://www.jmir.org/, as well as thiscopyright and license information must be included.
dc.rights	info:eu-repo/semantics/restrictedAccess
dc.title	The role of technology, human and social networks in serviceable cross-culture business to-consumer (B2C) websites
dc.type	Conference Proceeding
utslib.citation.volume	4
utslib.location.activity	Barcelona, SPAIN
utslib.for	0806 Information Systems
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Strength - CAMGIS - Centre for Advanced Modelling and Geospatial lnformation Systems
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Information, Systems and Modelling
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Professional Practice and Leadership
utslib.copyright.status	recently_added	*
dc.date.updated	2021-02-23T03:10:58Z
pubs.finish-date	2011-11-13
pubs.publication-status	Published
pubs.start-date	2011-11-12
pubs.volume	4

Abstract:

Business to-Consumer (B2C) e-commerce becomes more composite with the emerging growth of web services. Buyer expectations are often not taken into consideration in global and local B2C e-commerce sites. Serviceability has made its approach into the e-commerce mainstream and emphases on how the web designers have developed their role to understand buyer's actions of purchasing, trust and accessibility to accommodate evolving business process. For a B2C e-commerce website to engage online-buyers across cultures web designer should not ignore the technology and human factors. This study is proposing a conceptual framework that describes the importance of serviceable B2C e-commerce that connects technology factors such as web content accessibility guidelines, human factors such as, cultural issues, buyers experience, cognitive behavior, religious attitude and social networking elements into B2C e-commerce websites.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/146310