Evaluating the Implementation of a Mental Health Referral Service "Connect to Wellbeing": A Quality Improvement Approach.

Onnis, L-A; Kinchin, I; Pryce, J; Ennals, P; Petrucci, J; Tsey, K

Evaluating the Implementation of a Mental Health Referral Service "Connect to Wellbeing": A Quality Improvement Approach.

Onnis, L-A Kinchin, I

Pryce, J Ennals, P Petrucci, J Tsey, K

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Publisher:: FRONTIERS MEDIA SA
Publication Type:: Journal Article
Citation:: Frontiers in public health, 2020, 8, pp. 585933
Issue Date:: 2020-01

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Field	Value	Language
dc.contributor.author	Onnis, L-A
dc.contributor.author	Kinchin, I https://orcid.org/0000-0003-0133-2763
dc.contributor.author	Pryce, J
dc.contributor.author	Ennals, P
dc.contributor.author	Petrucci, J
dc.contributor.author	Tsey, K
dc.date.accessioned	2021-03-14T04:49:29Z
dc.date.available	2020-11-18
dc.date.available	2021-03-14T04:49:29Z
dc.date.issued	2020-01
dc.identifier.citation	Frontiers in public health, 2020, 8, pp. 585933
dc.identifier.issn	2296-2565
dc.identifier.issn	2296-2565
dc.identifier.uri	http://hdl.handle.net/10453/147091
dc.description.abstract	There is increasing demand for mental health services to be accessible to diverse populations in flexible, yet, cost-effective ways. This article presents the findings from a study that evaluated the process of implementing Connect to Wellbeing (CTW), a new mental health intake, assessment and referral service in regional Australia, to determine how well it improved access to services, and to identify potential measures that could be used to evaluate value for money. The study used a hybrid study design to conduct a process evaluation to better understand: the process of implementing CTW; and the barriers and factors enabling implementation of CTW. In addition, to better understand how to measure the cost-effectiveness of such services, the hybrid study design included an assessment of potential outcome measures suitable for ascertaining both the effectiveness of CTW in client health outcomes, and conducting a value for money analysis. The process evaluation found evidence that by improving processes, and removing waitlists CTW had created an opportunity to broadened the scope and type of psychological services offered which improved accessibility. The assessment of potential outcome measures provided insight into suitable measures for future evaluation into service effectiveness, client health outcomes and value for money.
dc.format	Electronic-eCollection
dc.language	eng
dc.publisher	FRONTIERS MEDIA SA
dc.relation.ispartof	Frontiers in public health
dc.relation.isbasedon	10.3389/fpubh.2020.585933
dc.rights	info:eu-repo/semantics/openAccess
dc.subject	1117 Public Health and Health Services
dc.title	Evaluating the Implementation of a Mental Health Referral Service "Connect to Wellbeing": A Quality Improvement Approach.
dc.type	Journal Article
utslib.citation.volume	8
utslib.location.activity	Switzerland
utslib.for	1117 Public Health and Health Services
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Health
pubs.organisational-group	/University of Technology Sydney/Strength - CHERE - Centre for Health Economics Research and Evaluation
utslib.copyright.status	open_access	*
dc.date.updated	2021-03-14T04:49:25Z
pubs.publication-status	Published
pubs.volume	8

Abstract:

There is increasing demand for mental health services to be accessible to diverse populations in flexible, yet, cost-effective ways. This article presents the findings from a study that evaluated the process of implementing Connect to Wellbeing (CTW), a new mental health intake, assessment and referral service in regional Australia, to determine how well it improved access to services, and to identify potential measures that could be used to evaluate value for money. The study used a hybrid study design to conduct a process evaluation to better understand: the process of implementing CTW; and the barriers and factors enabling implementation of CTW. In addition, to better understand how to measure the cost-effectiveness of such services, the hybrid study design included an assessment of potential outcome measures suitable for ascertaining both the effectiveness of CTW in client health outcomes, and conducting a value for money analysis. The process evaluation found evidence that by improving processes, and removing waitlists CTW had created an opportunity to broadened the scope and type of psychological services offered which improved accessibility. The assessment of potential outcome measures provided insight into suitable measures for future evaluation into service effectiveness, client health outcomes and value for money.

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http://hdl.handle.net/10453/147091