Outsiders in the Experts’ World: A Grounded Theory Study of Consumers and the Social World of Health Care

Chamberlain-Salaun, J; Usher, K; Mills, J

Outsiders in the Experts’ World: A Grounded Theory Study of Consumers and the Social World of Health Care

Chamberlain-Salaun, J Usher, K

Mills, J

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Publisher:: SAGE PUBLICATIONS INC
Publication Type:: Journal Article
Citation:: SAGE Open, 2020, 10, (1)
Issue Date:: 2020-01-01

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Field	Value	Language
dc.contributor.author	Chamberlain-Salaun, J
dc.contributor.author	Usher, K https://orcid.org/0000-0002-9686-5003
dc.contributor.author	Mills, J
dc.date.accessioned	2021-03-25T11:12:59Z
dc.date.available	2021-03-25T11:12:59Z
dc.date.issued	2020-01-01
dc.identifier.citation	SAGE Open, 2020, 10, (1)
dc.identifier.issn	2158-2440
dc.identifier.issn	2158-2440
dc.identifier.uri	http://hdl.handle.net/10453/147528
dc.description.abstract	© The Author(s) 2020. This article presents findings from a grounded theory study, which investigated interactions between health professionals and consumers. The authors used Corbin and Strauss’s evolved version of grounded theory, which is underpinned by symbolic interactionism. The study sample included 23 consumers and nine health professionals. Data collection methods included demographic questionnaires, interviews, consumer diaries, digital storytelling, observations, and field notes. Data analysis was conducted using essential grounded theory methods. The resultant grounded theory consists of five categories: (a) Unexpected entrance, (b) Learning a new role, (c) Establishing a presence, (d) Confronting the dichotomy of “us and them,” and (e) Tailored care. Findings suggest that despite consumers and health professionals’ roles, consumers are outsiders in the social world of health care. Progress toward empowered consumers who are in control of their health and health care is slow and care that is truly consumer-centered is still the exception not the rule.
dc.language	English
dc.publisher	SAGE PUBLICATIONS INC
dc.relation.ispartof	SAGE Open
dc.relation.isbasedon	10.1177/2158244020903423
dc.rights	info:eu-repo/semantics/openAccess
dc.rights	SAGE Open, 2020, 10, (1). Copyright © 2020 SAGE PUBLICATIONS INC. DOI: https://dx.doi.org/10.1177/2158244020903423	en_US
dc.subject	1302 Curriculum and Pedagogy, 1608 Sociology, 1699 Other Studies in Human Society
dc.title	Outsiders in the Experts’ World: A Grounded Theory Study of Consumers and the Social World of Health Care
dc.type	Journal Article
utslib.citation.volume	10
utslib.for	1608 Sociology
utslib.for	1302 Curriculum and Pedagogy
utslib.for	1608 Sociology
utslib.for	1699 Other Studies in Human Society
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Health
utslib.copyright.status	open_access	*
dc.date.updated	2021-03-25T11:12:58Z
pubs.issue	1
pubs.publication-status	Published
pubs.volume	10
utslib.citation.issue	1

Abstract:

© The Author(s) 2020. This article presents findings from a grounded theory study, which investigated interactions between health professionals and consumers. The authors used Corbin and Strauss’s evolved version of grounded theory, which is underpinned by symbolic interactionism. The study sample included 23 consumers and nine health professionals. Data collection methods included demographic questionnaires, interviews, consumer diaries, digital storytelling, observations, and field notes. Data analysis was conducted using essential grounded theory methods. The resultant grounded theory consists of five categories: (a) Unexpected entrance, (b) Learning a new role, (c) Establishing a presence, (d) Confronting the dichotomy of “us and them,” and (e) Tailored care. Findings suggest that despite consumers and health professionals’ roles, consumers are outsiders in the social world of health care. Progress toward empowered consumers who are in control of their health and health care is slow and care that is truly consumer-centered is still the exception not the rule.

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http://hdl.handle.net/10453/147528