Optimizing the Waiting Time for Airport Security Screening Using Multiple Queues and Servers

Springer Nature
Publication Type:
Conference Proceeding
Complex, Intelligent, and Software Intensive Systems Proceedings of the 13th International Conference on Complex, Intelligent, and Software Intensive Systems (CISIS-2019), 2020, 993, pp. 496-507
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Naji2020_Chapter_OptimizingTheWaitingTimeForAir.pdf791.65 kB
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Airport security screening processes are essential to ensure the safety of passengers and the aviation industry. Security at airports has improved noticeably in recent years through the utilisation of state-of-the-art technologies and highly trained security officers. However, maintaining a high level of security can be costly to operate and implement and can cause delays for passengers and airlines. In optimising a security process it is essential to strike a balance between time delays, security and reduced operation cost. This paper uses queueing theory as a method to study the impact of queue formation and the size of the security area on the average waiting time for the case of multi-lane parallel servers. An experiment is conducted to validate the proposed approach.
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