Legal System: Small claims, big implications: usability of legal systems in theory and practice

Legal Service Bulletin Co-operative Ltd
Publication Type:
Journal Article
Alternative Law Journal, 2006, 31 (2), pp. 95 - 96
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The Brief discusses the author's personal experience of Small Claims Court. As a lecturer in information technology, the author draws from her expertise in analysing technical systems to examine issues of usability in legal processes. Writing as a 'user' rather than as a practitioner of law, the author applies usability criteria of visibility, feedback, error detection and recovery, ease and efficiency of use, to critically analyse her interactions with the legal system.
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