Internationalization and Knowledge Management Strategies of Service Firms: Impact of Regulatory Environment in Regional Markets

Publication Type:
Journal Article
Journal of Knowledge Management, 2021
Issue Date:
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Purpose: We study the influence and impact of regulations and highlight the barriers to market entry faced by Australian professional service firms in the European Union (EU) and their strategies to manage and transfer tacit knowledge. Design/methodology/approach: We collected data by reviewing relevant regulatory documents and conducting semi-structured interviews with key informants from Australian architecture firms and senior representatives from the professional, trade, and regulatory bodies in Australia and Europe. Findings: Historically, Australian professional service firms use the United Kingdom (UK) as their EU base. The mutual recognition of qualifications and prior experiences are barriers to intra-organizational expatriation and knowledge transfer. The study identifies the dual nationality of the architects as a way of circumventing the residency/nationality restrictions. Originality: The study discusses Brexit and how the uncertainty surrounding the UK and EU’s services’ agreement adds to the complexity for non-European firms’ market entry and operations in the region.
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