Digital Service Platforms

IntechOpen Limited
Publication Type:
Edited Book
2021, pp. 1-180
Issue Date:
Filename Description Size
78291.pdfPublished version1.22 MB
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Digital Service Platforms _ IntechOpen.pdfSupporting information1.56 MB
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Mail - Kyeong Kang - Outlook.pdfSupporting information53.54 kB
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E-service is an increasingly popular business practice and a critical part of supporting the global information society. The Digital Service Platforms book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues. It includes ten chapters in three subject areas: e-service and social media, e-service concepts, and e-service quality and development. Chapters cover such topics as organization-community relationships, systematic e-service innovation, social media ecosystems, accessibility experience design, Industry 4.0, public e-employment services in different countries, and more.
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