Digital Service Platforms
- Publisher:
- IntechOpen Limited
- Publication Type:
- Edited Book
- Citation:
- 2021, pp. 1-180
- Issue Date:
- 2021-11-18
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78291.pdf | Published version | 1.22 MB | |||
Digital Service Platforms _ IntechOpen.pdf | Supporting information | 1.56 MB | |||
Mail - Kyeong Kang - Outlook.pdf | Supporting information | 53.54 kB |
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E-service is an increasingly popular business practice and a critical part of supporting the global information society. The Digital Service Platforms book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues. It includes ten chapters in three subject areas: e-service and social media, e-service concepts, and e-service quality and development. Chapters cover such topics as organization-community relationships, systematic e-service innovation, social media ecosystems, accessibility experience design, Industry 4.0, public e-employment services in different countries, and more.
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