Towards Cyber-Physical Product-Service Systems Design

Rizvi, Mohd Ahsan Kabir

Towards Cyber-Physical Product-Service Systems Design

Rizvi, Mohd Ahsan Kabir

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Publication Type:: Thesis
Issue Date:: 2020

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Field	Value	Language
dc.contributor.author	Rizvi, Mohd Ahsan Kabir
dc.date.accessioned	2022-02-21T23:53:00Z
dc.date.available	2022-02-21T23:53:00Z
dc.date.issued	2020
dc.identifier.uri	http://hdl.handle.net/10453/154741
dc.description	University of Technology Sydney. Faculty of Design, Architecture and Building.	en_US.UTF-8
dc.description.abstract	As markets evolve, businesses recognise that customers perceive value in the utility of a product rather than in the product itself. Consequently, strategies are being reconfigured from selling products to providing solutions. These solutions combine products and services with advanced technology to form smart or cyber-physical product-service systems (CPPSSs) that provide numerous benefits to stakeholders through mutual collaboration. This research implemented the six-step design science research method to identify the opportunities in developing service-oriented CPPSS. A CPPSS design method reference model adaptable to customers’ dynamic needs through value co-creation was developed and tested. In contrast to available design methods, this study integrates the concepts of actor-network theory and service-dominant logic into a single methodological approach. This model consists of four stages that address how providers, managers, designers, and end-users (1) identify problems, (2) negotiate relationships, (3) integrate resources and (4) communicate solutions. At the same time, it contributes a new theory to PSS/CPPSS design literature with new research directions. The case studies and practitioner feedback derived suggest that this value co-creation model effectively adapts to customer needs. Further knowledge translation and improvement are suggested for the CPPSSDM through application in the industry.	en_US.UTF-8
dc.format	Thesis (PhD)
dc.language.iso	en_US	en_US.UTF-8
dc.relation	https://opus.lib.uts.edu.au/bitstream/10453/154741/2/02whole.pdf
dc.rights	The author owns the copyright in this thesis including all reproduction and reuse rights for the work. The work may not be altered without the permission of the copyright owner. Attribution is essential when quoting or paraphrasing from this thesis.
dc.rights	au.edu.uts.lib/ppc
dc.rights	info:eu-repo/semantics/openAccess
dc.title	Towards Cyber-Physical Product-Service Systems Design	en_US.UTF-8
dc.type	Thesis
utslib.copyright.status	open_access	*

Abstract:

As markets evolve, businesses recognise that customers perceive value in the utility of a product rather than in the product itself. Consequently, strategies are being reconfigured from selling products to providing solutions. These solutions combine products and services with advanced technology to form smart or cyber-physical product-service systems (CPPSSs) that provide numerous benefits to stakeholders through mutual collaboration. This research implemented the six-step design science research method to identify the opportunities in developing service-oriented CPPSS. A CPPSS design method reference model adaptable to customers’ dynamic needs through value co-creation was developed and tested. In contrast to available design methods, this study integrates the concepts of actor-network theory and service-dominant logic into a single methodological approach. This model consists of four stages that address how providers, managers, designers, and end-users (1) identify problems, (2) negotiate relationships, (3) integrate resources and (4) communicate solutions. At the same time, it contributes a new theory to PSS/CPPSS design literature with new research directions. The case studies and practitioner feedback derived suggest that this value co-creation model effectively adapts to customer needs. Further knowledge translation and improvement are suggested for the CPPSSDM through application in the industry.

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http://hdl.handle.net/10453/154741