Public crowdsourcing: Analyzing the role of government feedback on civic digital platforms

Schmidthuber, L; Hilgers, D; Randhawa, K

Public crowdsourcing: Analyzing the role of government feedback on civic digital platforms

Schmidthuber, L Hilgers, D Randhawa, K

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Publisher:: WILEY
Publication Type:: Journal Article
Citation:: Public Administration, 2021
Issue Date:: 2021-01-01

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Field	Value	Language
dc.contributor.author	Schmidthuber, L
dc.contributor.author	Hilgers, D
dc.contributor.author	Randhawa, K https://orcid.org/0000-0001-6972-2827
dc.date.accessioned	2022-05-09T02:15:01Z
dc.date.available	2022-05-09T02:15:01Z
dc.date.issued	2021-01-01
dc.identifier.citation	Public Administration, 2021
dc.identifier.issn	0033-3298
dc.identifier.issn	1467-9299
dc.identifier.uri	http://hdl.handle.net/10453/157141
dc.description.abstract	Government organizations increasingly use crowdsourcing platforms to interact with citizens and integrate their requests in designing and delivering public services. Drawing on attribution theory, this study asks how the causal attributions of the government response to a citizen request affect continued participation in crowdsourcing platforms. To test our hypotheses, we use a 7-year dataset of both online requests from citizens to government and government responses to citizen requests. We focus on citizen requests that are denied by government, and find that the reasoning for denying a request is related with continued participation behavior. Citizens are less willing to collaborate further with government via the platform, when their requests are denied although the locus of causality is with the government. This study contributes to research on the role of responsiveness in digital interaction between citizens and government and highlights the importance of rationale transparency to sustain citizen participation.
dc.language	English
dc.publisher	WILEY
dc.relation.ispartof	Public Administration
dc.relation.isbasedon	10.1111/padm.12811
dc.rights	info:eu-repo/semantics/openAccess
dc.subject	1503 Business and Management, 1605 Policy and Administration, 1606 Political Science
dc.subject.classification	Political Science & Public Administration
dc.title	Public crowdsourcing: Analyzing the role of government feedback on civic digital platforms
dc.type	Journal Article
utslib.for	1503 Business and Management
utslib.for	1605 Policy and Administration
utslib.for	1606 Political Science
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Management Discipline
utslib.copyright.status	open_access	*
dc.date.updated	2022-05-09T02:14:59Z
pubs.publication-status	Published

Abstract:

Government organizations increasingly use crowdsourcing platforms to interact with citizens and integrate their requests in designing and delivering public services. Drawing on attribution theory, this study asks how the causal attributions of the government response to a citizen request affect continued participation in crowdsourcing platforms. To test our hypotheses, we use a 7-year dataset of both online requests from citizens to government and government responses to citizen requests. We focus on citizen requests that are denied by government, and find that the reasoning for denying a request is related with continued participation behavior. Citizens are less willing to collaborate further with government via the platform, when their requests are denied although the locus of causality is with the government. This study contributes to research on the role of responsiveness in digital interaction between citizens and government and highlights the importance of rationale transparency to sustain citizen participation.

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http://hdl.handle.net/10453/157141