When Non-Standard Work Becomes Pecarious - Insights from the New Zealand Call Centre Industry

Hannif, ZN

When Non-Standard Work Becomes Pecarious - Insights from the New Zealand Call Centre Industry

Hannif, ZN

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Publisher:: Rainer Hampp Verlag
Publication Type:: Journal Article
Citation:: Management Revue, 2005, 16 (3), pp. 324 - 350
Issue Date:: 2005-01

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Field	Value	Language
dc.contributor.author	Hannif, ZN	en_US
dc.date.issued	2005-01	en_US
dc.identifier.citation	Management Revue, 2005, 16 (3), pp. 324 - 350	en_US
dc.identifier.issn	0935-9915	en_US
dc.identifier.uri	http://hdl.handle.net/10453/15896
dc.description.abstract	The issue of precarious employment has gained increasing currency over recent years, as OECD countries have shifted away from traditional standard employment models. Nevertheless, there has been little empirical research on the experiences of nonstandard workers and the links that can be established with precarious work. This article attempts to address this gap by introducing precarious employment as a sub-set of non-standard work and highlighting its distinguishing features. The Tucker model is introduced as a useful bridge between non-standard work and precariousness, and is used as a framework for examining employment experiences within two New Zealand call centres. Initial observations indicate evidence of precariousness in both workplaces, although more severe in the case of the small, outsourced call centre. In-depth analysis suggests precariousness varies depending on the nature of the employment arrangement and questions are put forth about the applicability of the 'Tucker' model to the call centre context.	en_US
dc.publisher	Rainer Hampp Verlag	en_US
dc.relation.ispartof	Management Revue	en_US
dc.title	When Non-Standard Work Becomes Pecarious - Insights from the New Zealand Call Centre Industry	en_US
dc.type	Journal Article
utslib.citation.volume	3	en_US
utslib.citation.volume	16	en_US
utslib.for	150306 Industrial Relations	en_US
utslib.for	150305 Human Resources Management	en_US
utslib.for	1503 Business and Management	en_US
dc.location.activity	Altanta, USA
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Strength - CMOS - Centre for Management and Organisation Studies
utslib.copyright.status	closed_access
pubs.consider-herdc	false	en_US
pubs.issue	3	en_US
pubs.volume	16	en_US

Abstract:

The issue of precarious employment has gained increasing currency over recent years, as OECD countries have shifted away from traditional standard employment models. Nevertheless, there has been little empirical research on the experiences of nonstandard workers and the links that can be established with precarious work. This article attempts to address this gap by introducing precarious employment as a sub-set of non-standard work and highlighting its distinguishing features. The Tucker model is introduced as a useful bridge between non-standard work and precariousness, and is used as a framework for examining employment experiences within two New Zealand call centres. Initial observations indicate evidence of precariousness in both workplaces, although more severe in the case of the small, outsourced call centre. In-depth analysis suggests precariousness varies depending on the nature of the employment arrangement and questions are put forth about the applicability of the 'Tucker' model to the call centre context.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/15896