Safe dispensing in community pharmacies: Applying the software, hardware, environment and liveware (SHELL) model

Croft, H; Nesbitt, K; Rasiah, R; Levett-Jones, T; Gilligan, C

Safe dispensing in community pharmacies: Applying the software, hardware, environment and liveware (SHELL) model

Croft, H Nesbitt, K Rasiah, R Levett-Jones, T

Gilligan, C

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Publisher:: Royal Pharmaceutical Society of Great Britain
Publication Type:: Journal Article
Citation:: Clinical Pharmacist, 2017, 9, (7), pp. 1-23
Issue Date:: 2017-07-01

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Field	Value	Language
dc.contributor.author	Croft, H
dc.contributor.author	Nesbitt, K
dc.contributor.author	Rasiah, R
dc.contributor.author	Levett-Jones, T https://orcid.org/0000-0003-4279-8957
dc.contributor.author	Gilligan, C
dc.date.accessioned	2022-08-04T04:01:23Z
dc.date.available	2022-08-04T04:01:23Z
dc.date.issued	2017-07-01
dc.identifier.citation	Clinical Pharmacist, 2017, 9, (7), pp. 1-23
dc.identifier.issn	1758-9061
dc.identifier.issn	2053-6178
dc.identifier.uri	http://hdl.handle.net/10453/159614
dc.description.abstract	The human aspects of the community pharmacy work system are vulnerable to medication-related errors. Established models of human error can identify actual or potential hazards, and are important in our understanding the interaction between human and system factors that influence performance. The software, hardware, environment and liveware (SHELL) model, a traditional human factors framework, is used in this article to classify potential sources of error in community pharmacies. A thorough review of the literature identified 50 risk factors which were categorised according to the dimensions of the SHELL model, which focuses on the system in which the pharmacist works, rather than individual performance. This model uses a systematic approach to examine mismatches at the interface between the human and the components of the system that are potential sources of error. The application of this model to hazard identification and error reduction in community pharmacy is explored.
dc.language	en
dc.publisher	Royal Pharmaceutical Society of Great Britain
dc.relation.ispartof	Clinical Pharmacist
dc.relation.isbasedon	10.1211/CP.2017.20202919
dc.rights	info:eu-repo/semantics/closedAccess
dc.title	Safe dispensing in community pharmacies: Applying the software, hardware, environment and liveware (SHELL) model
dc.type	Journal Article
utslib.citation.volume	9
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Health
utslib.copyright.status	closed_access	*
pubs.consider-herdc	false
dc.date.updated	2022-08-04T04:01:22Z
pubs.issue	7
pubs.publication-status	Published
pubs.volume	9
utslib.citation.issue	7

Abstract:

The human aspects of the community pharmacy work system are vulnerable to medication-related errors. Established models of human error can identify actual or potential hazards, and are important in our understanding the interaction between human and system factors that influence performance. The software, hardware, environment and liveware (SHELL) model, a traditional human factors framework, is used in this article to classify potential sources of error in community pharmacies. A thorough review of the literature identified 50 risk factors which were categorised according to the dimensions of the SHELL model, which focuses on the system in which the pharmacist works, rather than individual performance. This model uses a systematic approach to examine mismatches at the interface between the human and the components of the system that are potential sources of error. The application of this model to hazard identification and error reduction in community pharmacy is explored.

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http://hdl.handle.net/10453/159614