Waiting to give: Stated and revealed preferences

Craig, AC; Garbarino, E; Heger, SA; Slonim, R

Waiting to give: Stated and revealed preferences

Craig, AC Garbarino, E Heger, SA Slonim, R

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Publisher:: Institute for Operations Research and Management Sciences
Publication Type:: Journal Article
Citation:: Management Science, 2017, 63, (11), pp. 3672-3690
Issue Date:: 2017-11-01

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Field	Value	Language
dc.contributor.author	Craig, AC
dc.contributor.author	Garbarino, E
dc.contributor.author	Heger, SA
dc.contributor.author	Slonim, R
dc.date.accessioned	2022-09-06T03:07:32Z
dc.date.available	2022-09-06T03:07:32Z
dc.date.issued	2017-11-01
dc.identifier.citation	Management Science, 2017, 63, (11), pp. 3672-3690
dc.identifier.issn	0025-1909
dc.identifier.issn	1526-5501
dc.identifier.uri	http://hdl.handle.net/10453/161413
dc.description.abstract	We estimate and compare the effect of increased time costs on consumer satisfaction and behavior. We are able to move beyond the existing literature, which focuses on satisfaction and intention, and estimate the effect of waiting time on return behavior. Further, we do so in a prosocial context and our measure of cost is the length of time a blood donor spends waiting. We find that relying on satisfaction data masks important time cost sensitivities; namely, it is not how the donor feels about the wait time that matters for return behavior, but rather the actual duration of the wait. Consistent with theory we develop, our results indicate that waiting has a significant longer-Term social cost: we estimate that a 38% increase (equivalent to one standard deviation) in the average wait would result in a 10% decrease in donations per year.
dc.language	en
dc.publisher	Institute for Operations Research and Management Sciences
dc.relation.ispartof	Management Science
dc.relation.isbasedon	10.1287/mnsc.2016.2504
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject	08 Information and Computing Sciences, 15 Commerce, Management, Tourism and Services
dc.subject.classification	Operations Research
dc.title	Waiting to give: Stated and revealed preferences
dc.type	Journal Article
utslib.citation.volume	63
utslib.for	08 Information and Computing Sciences
utslib.for	15 Commerce, Management, Tourism and Services
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Economics Discipline
utslib.copyright.status	closed_access	*
pubs.consider-herdc	false
dc.date.updated	2022-09-06T03:07:30Z
pubs.issue	11
pubs.publication-status	Published
pubs.volume	63
utslib.citation.issue	11

Abstract:

We estimate and compare the effect of increased time costs on consumer satisfaction and behavior. We are able to move beyond the existing literature, which focuses on satisfaction and intention, and estimate the effect of waiting time on return behavior. Further, we do so in a prosocial context and our measure of cost is the length of time a blood donor spends waiting. We find that relying on satisfaction data masks important time cost sensitivities; namely, it is not how the donor feels about the wait time that matters for return behavior, but rather the actual duration of the wait. Consistent with theory we develop, our results indicate that waiting has a significant longer-Term social cost: we estimate that a 38% increase (equivalent to one standard deviation) in the average wait would result in a 10% decrease in donations per year.

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http://hdl.handle.net/10453/161413