Elevated service offering in service value networks: Building dynamic capability

Publication Type:
Conference Proceeding
18th Annual Conference of the Productions and Operations Management Society, 2007, pp. 1 - 35
Issue Date:
Filename Description Size
Thumbnail2010002679OK.pdf168.02 kB
Adobe PDF
Full metadata record
Service organisations create new service offerings that are the result of collaborative arrangements operating on a value network level. This leads to the notion of elevated service offering, implying new or enhanced service offerings which can only be eventuated as a result of partnering, and one that could not be delivered on individual organisational merits. Thus, organisations are faced with important challenges and opportunities which require strategic focus.
Please use this identifier to cite or link to this item: