Operationalisation of the organisational orientation and culture construct in service value networks

Agarwal, R; Selen, W

Operationalisation of the organisational orientation and culture construct in service value networks

Agarwal, R

Selen, W

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Publisher:: ANZAM
Publication Type:: Conference Proceeding
Citation:: Proceedings of 24th Annual ANZAM Conference, 2010, pp. 1 - 19
Issue Date:: 2010-01

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Field	Value	Language
dc.contributor.author	Agarwal, R https://orcid.org/0000-0002-8493-7313	en_US
dc.contributor.author	Selen, W	en_US
dc.contributor.editor	Gurd, B	en_US
dc.date	2010-12-08	en_US
dc.date.issued	2010-01	en_US
dc.identifier.citation	Proceedings of 24th Annual ANZAM Conference, 2010, pp. 1 - 19	en_US
dc.identifier.isbn	1-877040-81-9	en_US
dc.identifier.uri	http://hdl.handle.net/10453/16669
dc.description.abstract	Todays service organisations increasingly operate as part of a larger service system or Service Value Network (SVN). This requires organisations to develop a work culture which encourages collaboration, communication, creativity, risk taking and empowerment among their members, and motivates employees to question fundamental beliefs and work patterns. This paper develops the Organisational Orientation and Culture (OOC)-construct for building a sustainable SVN, and comprises four key cultures and orientations from the literature: entrepreneurial orientation, collaborative culture, learning orientation, and market/customer orientation. Using empirical data from a large Australian telecommunications SVN, and through the use of Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) (using a holdout sample), this paper demonstrates that Collaborative Culture, Entrepreneurial Orientation, and a newly merged factor Freedom of Speech Culture emerge as the predominant underlying factors of culture for contemporary collaborative service organisations.	en_US
dc.publisher	ANZAM	en_US
dc.relation.ispartof	Proceedings of 24th Annual ANZAM Conference	en_US
dc.relation.ispartof	Australian and New Zealand Academy of Management Conference	en_US
dc.title	Operationalisation of the organisational orientation and culture construct in service value networks	en_US
dc.type	Conference Proceeding
utslib.location	Adelaide, Australia	en_US
utslib.location.activity	Adelaide, Australia	en_US
utslib.for	1503 Business and Management	en_US
dc.location.activity	Adelaide, Australia	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Management Discipline
utslib.copyright.status	open_access
pubs.consider-herdc	true	en_US
pubs.place-of-publication	Adelaide, Australia	en_US
pubs.start-date	2010-12-08	en_US

Abstract:

Todays service organisations increasingly operate as part of a larger service system or Service Value Network (SVN). This requires organisations to develop a work culture which encourages collaboration, communication, creativity, risk taking and empowerment among their members, and motivates employees to question fundamental beliefs and work patterns. This paper develops the Organisational Orientation and Culture (OOC)-construct for building a sustainable SVN, and comprises four key cultures and orientations from the literature: entrepreneurial orientation, collaborative culture, learning orientation, and market/customer orientation. Using empirical data from a large Australian telecommunications SVN, and through the use of Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) (using a holdout sample), this paper demonstrates that Collaborative Culture, Entrepreneurial Orientation, and a newly merged factor Freedom of Speech Culture emerge as the predominant underlying factors of culture for contemporary collaborative service organisations.

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http://hdl.handle.net/10453/16669