Drivers of elevated service offerings in collaborative service networks

London Business School
Publication Type:
Conference Proceeding
3rd Conference POMS College of Service Operations, 2007, pp. 1 - 41
Issue Date:
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Service industries are radically transforming the manner in which firms operate within the context of globalisation and service delivery mechanisms, thereby creating new service industry and market opportunities. Innovations in technology, integration with computers and telecommunications and the use of internet are viewed not only as a powerful facilitating mechanism for service organizational growth, but also as drivers for creating new service markets.
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