Operationalisation of the Elevated Service Offering-construct in a Service Value Network

Selen, W; Agarwal, R

Operationalisation of the Elevated Service Offering-construct in a Service Value Network

Selen, W Agarwal, R

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Publisher:: EuROMA
Publication Type:: Conference Proceeding
Citation:: 17th International Annual EurOMA Conference, 2010, pp. 1 - 12
Issue Date:: 2010-01

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Field	Value	Language
dc.contributor.author	Selen, W	en_US
dc.contributor.author	Agarwal, R https://orcid.org/0000-0002-8493-7313	en_US
dc.contributor.editor	Sousa, R	en_US
dc.date	2010-06-06	en_US
dc.date.issued	2010-01	en_US
dc.identifier.citation	17th International Annual EurOMA Conference, 2010, pp. 1 - 12	en_US
dc.identifier.isbn	978-972-99847-3-0	en_US
dc.identifier.uri	http://hdl.handle.net/10453/16687
dc.description.abstract	This paper researches - Elevated Service Offerings - (ESO), or enhanced service offerings which can only be eventuated as a result of partnering, and which could not be delivered on individual organisational merit, within a service value network. The ESO is a multi-dimensional construct which was operationalized and validated through an extensive literature review, Exploratory Factor Analysis, and Confirmatory Factor Analysis using a holdout sample. This research gives managers of service organisations further insight into the dimensions of this new concept of innovation in services in collaborative service systems.	en_US
dc.publisher	EuROMA	en_US
dc.relation.ispartof	17th International Annual EurOMA Conference	en_US
dc.relation.ispartof	International Annual EurOMA Conference	en_US
dc.title	Operationalisation of the Elevated Service Offering-construct in a Service Value Network	en_US
dc.type	Conference Proceeding
utslib.location	Portugal	en_US
utslib.location.activity	Portugal	en_US
utslib.for	1503 Business and Management	en_US
dc.location.activity	Portugal	en_US
dc.location.activity	Toronto, Ontario, Canada
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Management Discipline
utslib.copyright.status	closed_access
pubs.consider-herdc	true	en_US
pubs.place-of-publication	Portugal	en_US
pubs.start-date	2010-06-06	en_US

Abstract:

This paper researches - Elevated Service Offerings - (ESO), or enhanced service offerings which can only be eventuated as a result of partnering, and which could not be delivered on individual organisational merit, within a service value network. The ESO is a multi-dimensional construct which was operationalized and validated through an extensive literature review, Exploratory Factor Analysis, and Confirmatory Factor Analysis using a holdout sample. This research gives managers of service organisations further insight into the dimensions of this new concept of innovation in services in collaborative service systems.

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http://hdl.handle.net/10453/16687