Operationalisation of the Elevated Service Offering-construct in a Service Value Network

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Conference Proceeding
17th International Annual EurOMA Conference, 2010, pp. 1 - 12
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This paper researches - Elevated Service Offerings - (ESO), or enhanced service offerings which can only be eventuated as a result of partnering, and which could not be delivered on individual organisational merit, within a service value network. The ESO is a multi-dimensional construct which was operationalized and validated through an extensive literature review, Exploratory Factor Analysis, and Confirmatory Factor Analysis using a holdout sample. This research gives managers of service organisations further insight into the dimensions of this new concept of innovation in services in collaborative service systems.
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