Harnessing the Power of Design Thinking for Open Innovation

Alqahtani, Areej Fahad A

Harnessing the Power of Design Thinking for Open Innovation

Alqahtani, Areej Fahad A

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Publication Type:: Thesis
Issue Date:: 2022

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Field	Value	Language
dc.contributor.author	Alqahtani, Areej Fahad A
dc.date.accessioned	2023-03-31T04:30:29Z
dc.date.available	2023-03-31T04:30:29Z
dc.date.issued	2022
dc.identifier.uri	http://hdl.handle.net/10453/168930
dc.description	University of Technology Sydney. Faculty of Engineering and Information Technology.	en_US.UTF-8
dc.description.abstract	Open innovation is a concept through which an organisation taps on the knowledge of external sources and acquires creative ideas for value creation. Open innovation has received high interest from the private sector compared to the public sector. The lack of awareness of conducting open innovation in the public sector has been considered a barrier to applying open innovation in the public sector. To enhance understanding and provide evidence on using open innovation in the public sector drawing from a comprehensive literature review and aspects of the Double Diamond design thinking model, this study proposed an initial conceptual framework that depicts steps, activities and tools applied in the public sector's open innovation process. The conceptual framework was validated through a multi-case study design and interviews with open innovation responsible in different countries and analysis of the content of five open innovation platforms. The research findings reveal details of the first stage which was missing in the literature that should be added to the open innovation process in the public sector which is problem determination. Moreover, the research findings elucidate that the five cases use design thinking to some extent, however only one case has used design thinking in the whole process and as a result overcome the challenges of the open innovation process compared to other cases which have some limitations regarding delivering the final solution to community, in addition to a lack of collaboration and coordination to implement the solution. Therefore, the best practice of design thinking enhances the practice of the open innovation process. This study has theoretical and practical contributions by providing insights from the lived experience of those involved in conducting open innovation and content available in open innovation platforms in the public sector. This study enhances organisations’ awareness of open innovation in the public sector and guides them on how to benefit from embedding the concepts of the design thinking approach to address the barriers to applying open innovation in the public sector.	en_US.UTF-8
dc.format	Thesis (PhD)
dc.language.iso	en_US	en_US.UTF-8
dc.relation	https://opus.lib.uts.edu.au/bitstream/10453/168930/2/02whole.pdf
dc.rights	info:eu-repo/semantics/openAccess
dc.rights	The author owns the copyright in this thesis including all reproduction and reuse rights for the work. The work may not be altered without the permission of the copyright owner. Attribution is essential when quoting or paraphrasing from this thesis.
dc.rights	© 2022 Areej Fahad A Alqahtani
dc.rights	au.edu.uts.lib/ppc
dc.title	Harnessing the Power of Design Thinking for Open Innovation	en_US.UTF-8
dc.type	Thesis
utslib.copyright.status	open_access	*

Abstract:

Open innovation is a concept through which an organisation taps on the knowledge of external sources and acquires creative ideas for value creation. Open innovation has received high interest from the private sector compared to the public sector. The lack of awareness of conducting open innovation in the public sector has been considered a barrier to applying open innovation in the public sector. To enhance understanding and provide evidence on using open innovation in the public sector drawing from a comprehensive literature review and aspects of the Double Diamond design thinking model, this study proposed an initial conceptual framework that depicts steps, activities and tools applied in the public sector's open innovation process. The conceptual framework was validated through a multi-case study design and interviews with open innovation responsible in different countries and analysis of the content of five open innovation platforms. The research findings reveal details of the first stage which was missing in the literature that should be added to the open innovation process in the public sector which is problem determination. Moreover, the research findings elucidate that the five cases use design thinking to some extent, however only one case has used design thinking in the whole process and as a result overcome the challenges of the open innovation process compared to other cases which have some limitations regarding delivering the final solution to community, in addition to a lack of collaboration and coordination to implement the solution. Therefore, the best practice of design thinking enhances the practice of the open innovation process. This study has theoretical and practical contributions by providing insights from the lived experience of those involved in conducting open innovation and content available in open innovation platforms in the public sector. This study enhances organisations’ awareness of open innovation in the public sector and guides them on how to benefit from embedding the concepts of the design thinking approach to address the barriers to applying open innovation in the public sector.

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http://hdl.handle.net/10453/168930