Defining the work situation in organization theory: bringing Goffman back in
- Publisher:
- Taylor & Francis
- Publication Type:
- Journal Article
- Citation:
- Culture and Organization, 2022, 28, (6), pp. 471-484
- Issue Date:
- 2022-01-01
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The organization is traditionally assumed as the principal context of work. This assumption no longer holds in post-industrial and post-bureaucratic settings. Conducting meetings from home while juggling household responsibilities can be characterized as a form of organizing, but such contexts is not well accommodated by organizational perspectives. In such contexts, the organization plays a varying and often limited role. To accommodate this decomposition and re-composition of how work is organized, the present study develops a conceptual framework centered on the work situation. Building on Goffman’s account of social situations (1966, 1974), the analysis draws an explicit distinction between the context of work as a series of potential frames and the work situation as an enacted framework for gestalting the specific work at hand. On this view, the organization as a formal setting or social assembly is just one of many frames that influence what actors do at work.
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