MEET “SCEPTICS”, “NEUTRALS” AND “BELIEVERS”: AN ALTERNATIVE APPROACH TO ANALYSING RESIDENTS’ ATTITUDES TOWARDS TOURISM IN URBAN DESTINATIONS

ĐurkinBadurina, J; SoldićFrleta, D; Dwyer, L

MEET “SCEPTICS”, “NEUTRALS” AND “BELIEVERS”: AN ALTERNATIVE APPROACH TO ANALYSING RESIDENTS’ ATTITUDES TOWARDS TOURISM IN URBAN DESTINATIONS

ĐurkinBadurina, J SoldićFrleta, D Dwyer, L

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Publisher:: Research Centre in Public Administration and Public Services, Academy of Economic Studies
Publication Type:: Journal Article
Citation:: Theoretical and Empirical Researches in Urban Management, 2022, 17, (1), pp. 24-44
Issue Date:: 2022-02-01

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Field	Value	Language
dc.contributor.author	ĐurkinBadurina, J
dc.contributor.author	SoldićFrleta, D
dc.contributor.author	Dwyer, L https://orcid.org/0000-0002-9797-1043
dc.date.accessioned	2023-06-25T03:35:16Z
dc.date.available	2023-06-25T03:35:16Z
dc.date.issued	2022-02-01
dc.identifier.citation	Theoretical and Empirical Researches in Urban Management, 2022, 17, (1), pp. 24-44
dc.identifier.issn	2065-3913
dc.identifier.issn	2065-3921
dc.identifier.uri	http://hdl.handle.net/10453/170860
dc.description.abstract	Methodological and theoretical advances are necessary to better understand the complex and heterogeneous nature of residents perceptions and attitudes towards tourism in cities This study provides a novel approach challenging some of the postulates of the Social Exchange Theory The study was conducted in the capital city of Croatia Zagreb and residents attitudes were gathered through self administered questionnaire The level of agreement with the statement that tourism generates more benefits than costs for residents was used as a criterion for segmenting respondents into three groups sceptics neutrals and believers Analysis revealed that the three groups did not significantly differ in perception of most of the negative impacts but do differ when it comes to positive impacts Results indicate that in cases where a urban destination is not yet exposed to overtourism perceived positive tourism impacts play a more important role than the negative tourism impacts as potential key opinion changers in terms of future support for tourism development Importance of this study lies in transforming the ordinary approach to residents perceptions and providing alternative framework for research with more emphasis on relations between perceptions of positive and negative tourism impact rather than factors affecting those perceptions Policy implications include the need for city planners to foster residents participation in tourism planning and development strengthen information campaigns on tourism impacts and more regularly monitor resident perceptions of the effects of tourism development on their well being 2022 Research Centre in Public Administration and Public Services cademy of Economic Studies Bucharest Romania All rights reserved
dc.language	en
dc.publisher	Research Centre in Public Administration and Public Services, Academy of Economic Studies
dc.relation.ispartof	Theoretical and Empirical Researches in Urban Management
dc.rights	info:eu-repo/semantics/openAccess
dc.subject	1205 Urban and Regional Planning
dc.title	MEET “SCEPTICS”, “NEUTRALS” AND “BELIEVERS”: AN ALTERNATIVE APPROACH TO ANALYSING RESIDENTS’ ATTITUDES TOWARDS TOURISM IN URBAN DESTINATIONS
dc.type	Journal Article
utslib.citation.volume	17
utslib.for	1205 Urban and Regional Planning
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
utslib.copyright.status	open_access	*
pubs.consider-herdc	false
dc.date.updated	2023-06-25T03:35:15Z
pubs.issue	1
pubs.publication-status	Published
pubs.volume	17
utslib.citation.issue	1

Abstract:

Methodological and theoretical advances are necessary to better understand the complex and heterogeneous nature of residents perceptions and attitudes towards tourism in cities This study provides a novel approach challenging some of the postulates of the Social Exchange Theory The study was conducted in the capital city of Croatia Zagreb and residents attitudes were gathered through self administered questionnaire The level of agreement with the statement that tourism generates more benefits than costs for residents was used as a criterion for segmenting respondents into three groups sceptics neutrals and believers Analysis revealed that the three groups did not significantly differ in perception of most of the negative impacts but do differ when it comes to positive impacts Results indicate that in cases where a urban destination is not yet exposed to overtourism perceived positive tourism impacts play a more important role than the negative tourism impacts as potential key opinion changers in terms of future support for tourism development Importance of this study lies in transforming the ordinary approach to residents perceptions and providing alternative framework for research with more emphasis on relations between perceptions of positive and negative tourism impact rather than factors affecting those perceptions Policy implications include the need for city planners to foster residents participation in tourism planning and development strengthen information campaigns on tourism impacts and more regularly monitor resident perceptions of the effects of tourism development on their well being 2022 Research Centre in Public Administration and Public Services cademy of Economic Studies Bucharest Romania All rights reserved

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http://hdl.handle.net/10453/170860