Exploring consumer perspectives about the Health Care Home model of primary care provision: A qualitative study.

Metusela, C; Hammond, A; Mullan, J; Dijkmans-Hadley, B; Bonney, A

Exploring consumer perspectives about the Health Care Home model of primary care provision: A qualitative study.

Metusela, C Hammond, A Mullan, J Dijkmans-Hadley, B Bonney, A

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Publisher:: The Royal Australian College of General Practitioners
Publication Type:: Journal Article
Citation:: Aust J Gen Pract, 2022, 51, (1-2), pp. 60-66
Issue Date:: 2022

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Field	Value	Language
dc.contributor.author	Metusela, C
dc.contributor.author	Hammond, A
dc.contributor.author	Mullan, J
dc.contributor.author	Dijkmans-Hadley, B
dc.contributor.author	Bonney, A
dc.date.accessioned	2023-07-03T05:54:27Z
dc.date.available	2023-07-03T05:54:27Z
dc.date.issued	2022
dc.identifier.citation	Aust J Gen Pract, 2022, 51, (1-2), pp. 60-66
dc.identifier.issn	2208-794X
dc.identifier.issn	2208-7958
dc.identifier.uri	http://hdl.handle.net/10453/171148
dc.description.abstract	BACKGROUND AND OBJECTIVES: Australia's health system faces challenges in the management and prevention of chronic disease. Models of primary care delivery, such as the Health Care Home (HCH) model, have been proposed to help meet these challenges. The aim of this study was to explore pre-implementation consumer perspectives of the HCH model. METHOD: Qualitative data were collected from focus groups and semi-structured interviews with 38 general practice patients diversified across rural and urban areas and patient demographics. RESULTS: The qualitative findings revealed that consumers were confused about the name of the model. They were sceptical about potential hidden costs associated with the model and concerned about hidden agendas and where things in general practice are headed. DISCUSSION: The findings indicate that consumers may not readily embrace the HCH model. To aid consumer acceptance, the authors recommend the terminology be clarified and the concepts, financial implications and expected outcomes of the model be clearly communicated.
dc.format	Print
dc.language	eng
dc.publisher	The Royal Australian College of General Practitioners
dc.relation.ispartof	Aust J Gen Pract
dc.relation.isbasedon	10.31128/AJGP-02-21-5860
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject.mesh	Chronic Disease
dc.subject.mesh	Delivery of Health Care
dc.subject.mesh	General Practice
dc.subject.mesh	Humans
dc.subject.mesh	Primary Health Care
dc.subject.mesh	Qualitative Research
dc.subject.mesh	Humans
dc.subject.mesh	Chronic Disease
dc.subject.mesh	Qualitative Research
dc.subject.mesh	Primary Health Care
dc.subject.mesh	Delivery of Health Care
dc.subject.mesh	General Practice
dc.subject.mesh	Chronic Disease
dc.subject.mesh	Delivery of Health Care
dc.subject.mesh	General Practice
dc.subject.mesh	Humans
dc.subject.mesh	Primary Health Care
dc.subject.mesh	Qualitative Research
dc.title	Exploring consumer perspectives about the Health Care Home model of primary care provision: A qualitative study.
dc.type	Journal Article
utslib.citation.volume	51
utslib.location.activity	Australia
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Health
utslib.copyright.status	closed_access	*
dc.date.updated	2023-07-03T05:54:26Z
pubs.issue	1-2
pubs.publication-status	Published
pubs.volume	51
utslib.citation.issue	1-2

Abstract:

BACKGROUND AND OBJECTIVES: Australia's health system faces challenges in the management and prevention of chronic disease. Models of primary care delivery, such as the Health Care Home (HCH) model, have been proposed to help meet these challenges. The aim of this study was to explore pre-implementation consumer perspectives of the HCH model. METHOD: Qualitative data were collected from focus groups and semi-structured interviews with 38 general practice patients diversified across rural and urban areas and patient demographics. RESULTS: The qualitative findings revealed that consumers were confused about the name of the model. They were sceptical about potential hidden costs associated with the model and concerned about hidden agendas and where things in general practice are headed. DISCUSSION: The findings indicate that consumers may not readily embrace the HCH model. To aid consumer acceptance, the authors recommend the terminology be clarified and the concepts, financial implications and expected outcomes of the model be clearly communicated.

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http://hdl.handle.net/10453/171148