Performance Impacts of Telework, ICT and Management Control

Li, Y; Wieder, B; Ossimitz, M-L

Performance Impacts of Telework, ICT and Management Control

Li, Y Wieder, B

Ossimitz, M-L

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Publication Type:: Conference Proceeding
Citation:: TBA in Procedia of Computer Sciences, 2024
Issue Date:: 2024-01-01

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Field	Value	Language
dc.contributor.author	Li, Y
dc.contributor.author	Wieder, B https://orcid.org/0000-0002-7093-6213
dc.contributor.author	Ossimitz, M-L
dc.date	2023-11-08
dc.date.accessioned	2023-09-14T06:12:15Z
dc.date.available	2023-09-11
dc.date.available	2023-09-14T06:12:15Z
dc.date.issued	2024-01-01
dc.identifier.citation	TBA in Procedia of Computer Sciences, 2024
dc.identifier.uri	http://hdl.handle.net/10453/172100
dc.description.abstract	The aim of this study is to examine the relationship between implementing a higher level of telework and operational performance and explore the role of Information and Communication Technology (ICT) capability and Management Control (MC) mechanisms. More specifically, the study focuses on the role of four MC mechanisms (action, outcome, personnel and cultural controls), and three dimensions of ICT capabilities (internal use, collaboration and communication) by taking a Dynamic Capability View (DCV). The results suggest that mandated use of telework in response to a crisis (COVID-19 pandemic) has a negative impact on operational performance. However, higher levels of telework increase the scope and use of MC, which in turn improves performance. Accordingly, we conclude that MC positively mediates the negative effect of TW on performance.
dc.language	en
dc.relation	SV Law0298238
dc.relation.ispartof	TBA in Procedia of Computer Sciences
dc.relation.ispartof	International Conference on ENTERprise Information Systems
dc.rights	info:eu-repo/semantics/openAccess
dc.title	Performance Impacts of Telework, ICT and Management Control
dc.type	Conference Proceeding
utslib.location.activity	Porto
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Accounting Discipline
utslib.copyright.status	open_access	*
pubs.consider-herdc	false
dc.date.updated	2023-09-14T06:12:14Z
pubs.finish-date	2023-11-10
pubs.publication-status	Accepted
pubs.start-date	2023-11-08

Abstract:

The aim of this study is to examine the relationship between implementing a higher level of telework and operational performance and explore the role of Information and Communication Technology (ICT) capability and Management Control (MC) mechanisms. More specifically, the study focuses on the role of four MC mechanisms (action, outcome, personnel and cultural controls), and three dimensions of ICT capabilities (internal use, collaboration and communication) by taking a Dynamic Capability View (DCV). The results suggest that mandated use of telework in response to a crisis (COVID-19 pandemic) has a negative impact on operational performance. However, higher levels of telework increase the scope and use of MC, which in turn improves performance. Accordingly, we conclude that MC positively mediates the negative effect of TW on performance.

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http://hdl.handle.net/10453/172100