Health service delivery in Australia: Gaps and solutions

Perrott, BE

Health service delivery in Australia: Gaps and solutions

Perrott, BE

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Publication Type:: Journal Article
Citation:: Journal of General Management, 2011, 36 (3), pp. 53 - 66
Issue Date:: 2011-01-01

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Field	Value	Language
dc.contributor.author	Perrott, BE	en_US
dc.date.issued	2011-01-01	en_US
dc.identifier.citation	Journal of General Management, 2011, 36 (3), pp. 53 - 66	en_US
dc.identifier.issn	0306-3070	en_US
dc.identifier.uri	http://hdl.handle.net/10453/17262
dc.description.abstract	© 2011 The Braybrooke Press Ltd. This paper is intended to stimulate discussion on the issue of health service delivery. It will examine some of the underlying characteristics of services and review them from a health service perspective. It will then explore the nature and implications of health service failure. Key findings from a recent Australian study of practice in open disclosure in public hospitals will be reviewed for the purpose of discussing the implications of the impact of service failure in a health care setting. The paper then goes on to explore the process and nature of health service delivery in terms of potential shortcomings and flaws with its implication for service quality. To assist in the analysis of this topic and to begin the debate on potential solutions, a matrix table is developed to highlight the key areas of health service failure, suggest possible causes, and then go on to suggest prescriptive measures to help manage the risks involved in the health service delivery process.	en_US
dc.relation.ispartof	Journal of General Management	en_US
dc.relation.isbasedon	10.1177/030630701103600304	en_US
dc.subject.classification	Business & Management	en_US
dc.title	Health service delivery in Australia: Gaps and solutions	en_US
dc.type	Journal Article
utslib.citation.volume	3	en_US
utslib.citation.volume	36	en_US
utslib.for	1503 Business and Management	en_US
dc.location.activity	2010
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Marketing Discipline
utslib.copyright.status	closed_access
pubs.issue	3	en_US
pubs.publication-status	Published	en_US
pubs.volume	36	en_US

Abstract:

© 2011 The Braybrooke Press Ltd. This paper is intended to stimulate discussion on the issue of health service delivery. It will examine some of the underlying characteristics of services and review them from a health service perspective. It will then explore the nature and implications of health service failure. Key findings from a recent Australian study of practice in open disclosure in public hospitals will be reviewed for the purpose of discussing the implications of the impact of service failure in a health care setting. The paper then goes on to explore the process and nature of health service delivery in terms of potential shortcomings and flaws with its implication for service quality. To assist in the analysis of this topic and to begin the debate on potential solutions, a matrix table is developed to highlight the key areas of health service failure, suggest possible causes, and then go on to suggest prescriptive measures to help manage the risks involved in the health service delivery process.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/17262