Lessons learnt from COVID-19 vaccine operations and distribution performance: challenges and resilience strategies

Chowdhury, MMH; Mahmud, AKMS; Khan, E; Hossain, M; Barua, Z

Lessons learnt from COVID-19 vaccine operations and distribution performance: challenges and resilience strategies

Chowdhury, MMH Mahmud, AKMS Khan, E Hossain, M Barua, Z

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Publisher:: EMERALD GROUP PUBLISHING LTD
Publication Type:: Journal Article
Citation:: Asia Pacific Journal of Marketing and Logistics, 2023, 35, (9), pp. 2317-2343
Issue Date:: 2023-11-13

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Field	Value	Language
dc.contributor.author	Chowdhury, MMH
dc.contributor.author	Mahmud, AKMS
dc.contributor.author	Khan, E
dc.contributor.author	Hossain, M
dc.contributor.author	Barua, Z
dc.date.accessioned	2024-03-07T00:47:25Z
dc.date.available	2024-03-07T00:47:25Z
dc.date.issued	2023-11-13
dc.identifier.citation	Asia Pacific Journal of Marketing and Logistics, 2023, 35, (9), pp. 2317-2343
dc.identifier.issn	1355-5855
dc.identifier.issn	1758-4248
dc.identifier.uri	http://hdl.handle.net/10453/176235
dc.description.abstract	Purpose: Grounded in dynamic capability view, this research develops a decision support model, which enables determining consistent and sufficient configurations of resilience strategies to mitigate vaccine operations and distributions (O&D) challenges and thus improve O&D performance (i.e. O&DP). Design/methodology/approach: Through qualitative in-depth interviews, the authors first identified challenges and resilience strategies related to vaccine O&D. Next, using the quality function deployment technique, three quantitative case studies were performed to determine the most important challenges and resilience strategies. Finally, utilising fuzzy set qualitative comparative analysis, the authors determine sufficient conditions of challenges and strategies leading to improve vaccine O&DP. Findings: The findings reveal that strategies alone are not effective instead a combination of strategies and nullification of challenges is needed to enhance vaccine O&DP. Further, the findings revealed that not only the presence of challenges, but also the lack of strategies reduces the vaccine O&DP. Practical implications: The authors' findings will assist the health service decision-makers for strategizing an effective and efficient vaccination program by selecting the right combination of challenges and resilience strategies. Originality/value: The authors' study develops a novel decision support model and offers significant learning for the future vaccine O&DP.
dc.language	English
dc.publisher	EMERALD GROUP PUBLISHING LTD
dc.relation.ispartof	Asia Pacific Journal of Marketing and Logistics
dc.relation.isbasedon	10.1108/APJML-05-2022-0407
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject	1505 Marketing, 1506 Tourism, 1507 Transportation and Freight Services
dc.subject.classification	3506 Marketing
dc.subject.classification	3507 Strategy, management and organisational behaviour
dc.subject.classification	3508 Tourism
dc.title	Lessons learnt from COVID-19 vaccine operations and distribution performance: challenges and resilience strategies
dc.type	Journal Article
utslib.citation.volume	35
utslib.for	1505 Marketing
utslib.for	1506 Tourism
utslib.for	1507 Transportation and Freight Services
pubs.organisational-group	University of Technology Sydney
pubs.organisational-group	University of Technology Sydney/Faculty of Business
pubs.organisational-group	University of Technology Sydney/Faculty of Business/Management Discipline
utslib.copyright.status	closed_access	*
dc.date.updated	2024-03-07T00:47:24Z
pubs.issue	9
pubs.publication-status	Published
pubs.volume	35
utslib.citation.issue	9

Abstract:

Purpose: Grounded in dynamic capability view, this research develops a decision support model, which enables determining consistent and sufficient configurations of resilience strategies to mitigate vaccine operations and distributions (O&D) challenges and thus improve O&D performance (i.e. O&DP). Design/methodology/approach: Through qualitative in-depth interviews, the authors first identified challenges and resilience strategies related to vaccine O&D. Next, using the quality function deployment technique, three quantitative case studies were performed to determine the most important challenges and resilience strategies. Finally, utilising fuzzy set qualitative comparative analysis, the authors determine sufficient conditions of challenges and strategies leading to improve vaccine O&DP. Findings: The findings reveal that strategies alone are not effective instead a combination of strategies and nullification of challenges is needed to enhance vaccine O&DP. Further, the findings revealed that not only the presence of challenges, but also the lack of strategies reduces the vaccine O&DP. Practical implications: The authors' findings will assist the health service decision-makers for strategizing an effective and efficient vaccination program by selecting the right combination of challenges and resilience strategies. Originality/value: The authors' study develops a novel decision support model and offers significant learning for the future vaccine O&DP.

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http://hdl.handle.net/10453/176235