Resilience strategies to mitigate “extreme” disruptions in sustainable tourism supply chain

Chowdhury, MMH; Mahmud, AKMS; Banik, S; Rabbanee, FK; Quaddus, M; Alamgir, M

Resilience strategies to mitigate “extreme” disruptions in sustainable tourism supply chain

Chowdhury, MMH Mahmud, AKMS Banik, S Rabbanee, FK Quaddus, M Alamgir, M

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Publisher:: EMERALD GROUP PUBLISHING LTD
Publication Type:: Journal Article
Citation:: Asia Pacific Journal of Marketing and Logistics, 2024, 36, (2), pp. 408-434
Issue Date:: 2024-02-06

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Field	Value	Language
dc.contributor.author	Chowdhury, MMH
dc.contributor.author	Mahmud, AKMS
dc.contributor.author	Banik, S
dc.contributor.author	Rabbanee, FK
dc.contributor.author	Quaddus, M
dc.contributor.author	Alamgir, M
dc.date.accessioned	2024-03-08T04:00:48Z
dc.date.available	2024-03-08T04:00:48Z
dc.date.issued	2024-02-06
dc.identifier.citation	Asia Pacific Journal of Marketing and Logistics, 2024, 36, (2), pp. 408-434
dc.identifier.issn	1355-5855
dc.identifier.issn	1758-4248
dc.identifier.uri	http://hdl.handle.net/10453/176354
dc.description.abstract	Purpose: Drawing on the dynamic capability view (DCV), this research determines the suitable configurations of resilience strategies for sustainable tourism supply chain performance amidst “extreme” disruptive events affecting the entire supply chain. Design/methodology/approach: This research applies a multi-study and multi-method approach. Study 1 utilizes in-depth interviews to identify a list of tourism supply chain sustainability risks and resilience strategies. Study 2, using quality function deployment (QFD) technique, determines the most important resilience strategies corresponding to highly significant risks. Study 3, on the other hand, adopts a fuzzy set qualitative comparative analysis (fsQCA) to determine the best recipe of resilience strategies and risks to make the tourism supply chain performance sustainable. Findings: The findings reveal that sustainable tourism performance during an extreme disruptive event (e.g. COVID-19 health crisis) depends on the combined effect of tourism resilience strategies and risks instead of their individual effect. Practical implications: The research findings offer significant managerial implications. Managers may experiment with multiple causal conditions of risks and resilience strategies to engender the expected outcome. Originality/value: This research extends current knowledge on tourism supply chain and offers insights for managers to mitigate the risks and ensures sustainable performance in the context of extreme disruptive events.
dc.language	English
dc.publisher	EMERALD GROUP PUBLISHING LTD
dc.relation.ispartof	Asia Pacific Journal of Marketing and Logistics
dc.relation.isbasedon	10.1108/APJML-01-2023-0020
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject	1505 Marketing, 1506 Tourism, 1507 Transportation and Freight Services
dc.subject.classification	3506 Marketing
dc.subject.classification	3507 Strategy, management and organisational behaviour
dc.subject.classification	3508 Tourism
dc.title	Resilience strategies to mitigate “extreme” disruptions in sustainable tourism supply chain
dc.type	Journal Article
utslib.citation.volume	36
utslib.for	1505 Marketing
utslib.for	1506 Tourism
utslib.for	1507 Transportation and Freight Services
pubs.organisational-group	University of Technology Sydney
pubs.organisational-group	University of Technology Sydney/Faculty of Business
pubs.organisational-group	University of Technology Sydney/Faculty of Business/Management Discipline
utslib.copyright.status	closed_access	*
dc.date.updated	2024-03-08T04:00:47Z
pubs.issue	2
pubs.publication-status	Published
pubs.volume	36
utslib.citation.issue	2

Abstract:

Purpose: Drawing on the dynamic capability view (DCV), this research determines the suitable configurations of resilience strategies for sustainable tourism supply chain performance amidst “extreme” disruptive events affecting the entire supply chain. Design/methodology/approach: This research applies a multi-study and multi-method approach. Study 1 utilizes in-depth interviews to identify a list of tourism supply chain sustainability risks and resilience strategies. Study 2, using quality function deployment (QFD) technique, determines the most important resilience strategies corresponding to highly significant risks. Study 3, on the other hand, adopts a fuzzy set qualitative comparative analysis (fsQCA) to determine the best recipe of resilience strategies and risks to make the tourism supply chain performance sustainable. Findings: The findings reveal that sustainable tourism performance during an extreme disruptive event (e.g. COVID-19 health crisis) depends on the combined effect of tourism resilience strategies and risks instead of their individual effect. Practical implications: The research findings offer significant managerial implications. Managers may experiment with multiple causal conditions of risks and resilience strategies to engender the expected outcome. Originality/value: This research extends current knowledge on tourism supply chain and offers insights for managers to mitigate the risks and ensures sustainable performance in the context of extreme disruptive events.

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http://hdl.handle.net/10453/176354