How Professional Service Firms Derive Triple Value Bottomline: An IC Perspective

Rehman, J; Hawryszkiewycz, I; Sohaib, O; Namisango, F; Dahri, AS

How Professional Service Firms Derive Triple Value Bottomline: An IC Perspective

Rehman, J Hawryszkiewycz, I

Sohaib, O

Namisango, F

Dahri, AS

Permalink

Publisher:: WORLD SCIENTIFIC PUBL CO PTE LTD
Publication Type:: Journal Article
Citation:: Journal of Information and Knowledge Management, 2023, 22, (1)
Issue Date:: 2023-02-01

Closed Access

	Filename	Description	Size
	How Professional Service Firms Derive Triple Value Bottomline.pdf	Published version	3.03 MB	Adobe PDF	View/Open

Copyright Clearance Process

Recently Added
In Progress
Closed Access

This item is closed access and not available.

Full metadata record

Field	Value	Language
dc.contributor.author	Rehman, J
dc.contributor.author	Hawryszkiewycz, I https://orcid.org/0000-0003-2256-0132
dc.contributor.author	Sohaib, O https://orcid.org/0000-0001-9287-5995
dc.contributor.author	Namisango, F https://orcid.org/0000-0003-2959-6488
dc.contributor.author	Dahri, AS
dc.date.accessioned	2024-04-08T00:07:55Z
dc.date.available	2024-04-08T00:07:55Z
dc.date.issued	2023-02-01
dc.identifier.citation	Journal of Information and Knowledge Management, 2023, 22, (1)
dc.identifier.issn	0219-6492
dc.identifier.issn	1793-6926
dc.identifier.uri	http://hdl.handle.net/10453/177543
dc.description.abstract	The ever-increasing market turbulence has turned today's corporate landscape more competitive and complex. Particularly during the last two decades, the increased utilization of Information & Communication Technologies (ICTs) globally transformed the services sector in terms of ease of business processes and improved client service delivery. However, in the current knowledge-based era, these tools & technologies would only be meaningful if these are appropriately utilized by a knowledgeable workforce. In other words, this knowledge age has changed the success mantra of business competitiveness by re-shifting the focus from ICT-based transformations to knowledge-based transformations, though the availability of ICT systems has further augmented the organizational capabilities. Moreover, truly capitalizing on these warrants a knowledge-enabled work culture and recognizing as such the strategic significance of in-house Intellectual Capital (IC) that serves as a prime mover of achieving a sustainable competitive advantage. However, the maximum potential of IC for deriving multi-stakeholder value has not been fully achieved. Therefore, by administering 12 face-to-face semi-structured interviews at Australian Professional Service Firms (PSFs), this research offers a novel perspective on IC valuation by presenting the concept of 'Triple Value Bottomline' coupled with 'IC Best Practices for PSFs'. These collectively offer IC evaluation, measurement and management mechanisms. Overall, the findings reveal immense potential of IC for achieving diverse value outcomes for multi-stakeholders in PSFs.
dc.language	English
dc.publisher	WORLD SCIENTIFIC PUBL CO PTE LTD
dc.relation.ispartof	Journal of Information and Knowledge Management
dc.relation.isbasedon	10.1142/S0219649222500873
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject	0806 Information Systems, 1702 Cognitive Sciences
dc.subject.classification	4609 Information systems
dc.subject.classification	4610 Library and information studies
dc.title	How Professional Service Firms Derive Triple Value Bottomline: An IC Perspective
dc.type	Journal Article
utslib.citation.volume	22
utslib.for	0806 Information Systems
utslib.for	1702 Cognitive Sciences
pubs.organisational-group	University of Technology Sydney
pubs.organisational-group	University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	University of Technology Sydney/Strength - HCTD - Human Centred Technology Design
pubs.organisational-group	University of Technology Sydney/Faculty of Engineering and Information Technology/School of Professional Practice and Leadership
pubs.organisational-group	University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
utslib.copyright.status	closed_access	*
pubs.consider-herdc	false
dc.date.updated	2024-04-08T00:07:53Z
pubs.issue	1
pubs.publication-status	Published
pubs.volume	22
utslib.citation.issue	1

Abstract:

The ever-increasing market turbulence has turned today's corporate landscape more competitive and complex. Particularly during the last two decades, the increased utilization of Information & Communication Technologies (ICTs) globally transformed the services sector in terms of ease of business processes and improved client service delivery. However, in the current knowledge-based era, these tools & technologies would only be meaningful if these are appropriately utilized by a knowledgeable workforce. In other words, this knowledge age has changed the success mantra of business competitiveness by re-shifting the focus from ICT-based transformations to knowledge-based transformations, though the availability of ICT systems has further augmented the organizational capabilities. Moreover, truly capitalizing on these warrants a knowledge-enabled work culture and recognizing as such the strategic significance of in-house Intellectual Capital (IC) that serves as a prime mover of achieving a sustainable competitive advantage. However, the maximum potential of IC for deriving multi-stakeholder value has not been fully achieved. Therefore, by administering 12 face-to-face semi-structured interviews at Australian Professional Service Firms (PSFs), this research offers a novel perspective on IC valuation by presenting the concept of 'Triple Value Bottomline' coupled with 'IC Best Practices for PSFs'. These collectively offer IC evaluation, measurement and management mechanisms. Overall, the findings reveal immense potential of IC for achieving diverse value outcomes for multi-stakeholders in PSFs.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/177543