Volunteering and events

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The Routledge Handbook of Events, 2012, 1, pp. 316 - 325
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An event workforce comprises a range of different types of employees including paid staff, external suppliers, contractors and volunteers. Event organisers depend on volunteers who are recognised as an integral part of the workforce at local, regional, national and international events. This chapter describes how event organisations face a series of unique challenges and additional complexity when they are recruiting, training, managing, rewarding and retaining a volunteer workforce. With events increasingly depending on the volunteer worker, it has become essential to develop mechanisms of management that ensure the provision of a positive and satisfying volunteer experience, and the retention of volunteers.
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