Influences of Inter-organisational Team Identification on Team Effectiveness and Logistics Outsourcing Performance: A Boundary Spanning Perspective
- Publication Type:
- Thesis
- Issue Date:
- 2023
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Triggered by the fierce competition and substantial changes in worldwide markets during the past two decades, an increasing number of firms have adopted a logistics outsourcing strategy to maintain core competencies and gain competitive advantages. Accordingly, the relevant research has achieved both practical and academic attention, ranging from the type of logistics activities outsourced, the motivation for such operations, and the positive and/or negative results of the actions. Nevertheless, the relevant supply chain management (SCM) literature is sparse and scattered and thus considerable opportunities remain for further exploration, especially in logistics outsourcing relationship management (LORM). Unfortunately, due to various reasons such as the dominant focus on organisational level issues, the difficulty of evaluating people issues and the lack of a comprehensive theoretical foundation, the literature thus far has not adequately explored this phenomenon. Focusing on this research gap, the present study extends LORM research into inter-organisational team identification (IOTI) research by investigating the perspectives of boundary-spanning employees (BSEs) from logistics service providers (LSPs) and their customers (Logistics service customers, LSCs). Specifically, this study investigates and justifies how and to what extent IOTI of BSEs affected team effectiveness and, ultimately, inter-organisational performance within the context of the logistics outsourcing industry. Lastly, the findings from the study provides theoretical and practical implications to academic researchers and industry practitioners.
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