The future of data-driven relationship innovation in the microfinance industry.

Hani, U; Wickramasinghe, A; Kattiyapornpong, U; Sajib, S

The future of data-driven relationship innovation in the microfinance industry.

Hani, U Wickramasinghe, A Kattiyapornpong, U Sajib, S

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Publisher:: Springer
Publication Type:: Journal Article
Citation:: Annals of Operations Research, 2024, 333, (2-3), pp. 971-997
Issue Date:: 2024-09-20

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Field	Value	Language
dc.contributor.author	Hani, U
dc.contributor.author	Wickramasinghe, A
dc.contributor.author	Kattiyapornpong, U
dc.contributor.author	Sajib, S https://orcid.org/0000-0003-0209-7718
dc.date.accessioned	2024-07-24T07:57:39Z
dc.date.available	2022-08-25
dc.date.available	2024-07-24T07:57:39Z
dc.date.issued	2024-09-20
dc.identifier.citation	Annals of Operations Research, 2024, 333, (2-3), pp. 971-997
dc.identifier.issn	0254-5330
dc.identifier.issn	1572-9338
dc.identifier.uri	http://hdl.handle.net/10453/179838
dc.description.abstract	Data-driven innovation (DDI) initiatives by microfinance institutes have transformed the global poverty alleviation landscape. Despite the fact that relationship building is one of the primary goals of DDI initiatives in microfinance operations, there has been little research on the dimensions of relationship quality. This study examines how DDI initiatives recognize and incorporate relational dimensions in their service offerings to alleviate poverty. Drawing on a systematic literature review, thematic analysis and interviews with 20 microfinance managers, this research explores the relationship quality parameters that need to be leveraged. Grounded in the resource-based theory, the findings of this study confirm trust and commitment as two key relationship capabilities. The findings contribute to a better understanding of how microfinance institutes can use DDI to achieve sustainable competitive advantage.
dc.format	Print-Electronic
dc.language	eng
dc.publisher	Springer
dc.relation.ispartof	Annals of Operations Research
dc.relation.isbasedon	10.1007/s10479-022-04943-6
dc.rights	info:eu-repo/semantics/openAccess
dc.subject	01 Mathematical Sciences, 08 Information and Computing Sciences, 15 Commerce, Management, Tourism and Services
dc.subject.classification	Operations Research
dc.subject.classification	35 Commerce, management, tourism and services
dc.subject.classification	46 Information and computing sciences
dc.subject.classification	49 Mathematical sciences
dc.title	The future of data-driven relationship innovation in the microfinance industry.
dc.type	Journal Article
utslib.citation.volume	333
utslib.location.activity	United States
utslib.for	01 Mathematical Sciences
utslib.for	08 Information and Computing Sciences
utslib.for	15 Commerce, Management, Tourism and Services
pubs.organisational-group	University of Technology Sydney
pubs.organisational-group	University of Technology Sydney/Faculty of Business
utslib.copyright.status	open_access	*
pubs.consider-herdc	false
dc.rights.license	This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0). To view a copy of this license, visit https://creativecommons.org/licenses/by/4.0/
dc.date.updated	2024-07-24T07:57:37Z
pubs.issue	2-3
pubs.publication-status	Published online
pubs.volume	333
utslib.citation.issue	2-3

Abstract:

Data-driven innovation (DDI) initiatives by microfinance institutes have transformed the global poverty alleviation landscape. Despite the fact that relationship building is one of the primary goals of DDI initiatives in microfinance operations, there has been little research on the dimensions of relationship quality. This study examines how DDI initiatives recognize and incorporate relational dimensions in their service offerings to alleviate poverty. Drawing on a systematic literature review, thematic analysis and interviews with 20 microfinance managers, this research explores the relationship quality parameters that need to be leveraged. Grounded in the resource-based theory, the findings of this study confirm trust and commitment as two key relationship capabilities. The findings contribute to a better understanding of how microfinance institutes can use DDI to achieve sustainable competitive advantage.

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http://hdl.handle.net/10453/179838