Lessons for Change Management and Software Implementation: An Ethnographic Study of Australian Small Business

Gisch, Anita L.

Lessons for Change Management and Software Implementation: An Ethnographic Study of Australian Small Business

Gisch, Anita L.

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Publication Type:: Thesis
Issue Date:: 2024

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Field	Value	Language
dc.contributor.author	Gisch, Anita L.
dc.date.accessioned	2024-09-27T04:11:56Z
dc.date.available	2024-09-27T04:11:56Z
dc.date.issued	2024
dc.identifier.uri	http://hdl.handle.net/10453/181024
dc.description	University of Technology Sydney. Faculty of Engineering and Information Technology.	en_US.UTF-8
dc.description.abstract	This research explores the impact of cloud technology adoption on work practices within Australian Small and Medium Enterprises (SMEs). It investigates the central question: “What happens within small businesses when a product is introduced that challenges long-term work practice habits?” Through an ethnographic study, the research delves into the multifaceted experiences of organisational change and technological adaptation. Key insights reveal that even in established organisations, continuous negotiations and shifts occur as individuals adapt, resist, and refine work practices, particularly during periods of technological disruption. The study adopts an ecological approach, intertwining concepts of access, trust, power, and work rhythms to shed light on the dynamic interplay between software design, organisational infrastructure, and everyday work practices. A significant outcome is the development of the 'HOME Improvement' approach, which offers an adaptive, reflective tool for organisations to introspectively assess their dynamics and design contextually fitting improvements. This research provides a novel perspective on sustainable change management for both scholars and industry practitioners navigating technological disruptions.	en_US.UTF-8
dc.format	Thesis (PhD)
dc.language.iso	en_US	en_US.UTF-8
dc.relation	https://opus.lib.uts.edu.au/bitstream/10453/181024/1/thesis.pdf
dc.rights	info:eu-repo/semantics/openAccess
dc.rights	The author owns the copyright in this thesis including all reproduction and reuse rights for the work. The work may not be altered without the permission of the copyright owner. Attribution is essential when quoting or paraphrasing from this thesis.
dc.rights	© 2024 Anita L. Gisch
dc.rights	au.edu.uts.lib/cph
dc.title	Lessons for Change Management and Software Implementation: An Ethnographic Study of Australian Small Business	en_US.UTF-8
dc.type	Thesis
utslib.copyright.status	open_access	*

Abstract:

This research explores the impact of cloud technology adoption on work practices within Australian Small and Medium Enterprises (SMEs). It investigates the central question: “What happens within small businesses when a product is introduced that challenges long-term work practice habits?” Through an ethnographic study, the research delves into the multifaceted experiences of organisational change and technological adaptation. Key insights reveal that even in established organisations, continuous negotiations and shifts occur as individuals adapt, resist, and refine work practices, particularly during periods of technological disruption. The study adopts an ecological approach, intertwining concepts of access, trust, power, and work rhythms to shed light on the dynamic interplay between software design, organisational infrastructure, and everyday work practices. A significant outcome is the development of the 'HOME Improvement' approach, which offers an adaptive, reflective tool for organisations to introspectively assess their dynamics and design contextually fitting improvements. This research provides a novel perspective on sustainable change management for both scholars and industry practitioners navigating technological disruptions.

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http://hdl.handle.net/10453/181024