Managing data science initiatives as exploratory projects : a new approach to program management

Publication Type:
Thesis
Issue Date:
2024
Full metadata record
Data is increasingly ubiquitous in organisational life, informing business cases, delivering core scope elements, and tracking benefits realisation. Data science initiatives (DSIs) involve applying data science techniques to address complex problems, generate insights or create new products. Despite their popularity, DSIs have a low perceived success rate, with 85% of projects failing. The interdisciplinary and complex nature of DSIs necessitates a program-based approach for effective delivery. Current literature lacks comprehensive frameworks for program managers to guide DSIs through their life cycle, from business case construction to value realisation. This research addresses this gap by analysing seven DSIs at Transport for NSW, aiming to understand challenges and best practices in DSI management. The study proposes an evidence-based delivery framework using agile methods for flexibility and a minimum viable governance framework employing lean portfolio management. DSIs blend exploration (innovation) and exploitation (efficiency), requiring balanced management to navigate emerging technologies and evolving business landscapes. This research provides theoretical contributions by integrating explorative and exploitative concepts and practical insights for program managers. It also serves as a resource for academics and practitioners to enhance understanding and management of DSIs, addressing the need for effective program management in the field of data science.
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