Service innovation - lessons from modularization and open innovation - a new service value

Sivaprakasam, S; Agarwal, R

Service innovation - lessons from modularization and open innovation - a new service value

Sivaprakasam, S Agarwal, R

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Publisher:: ANZAM
Publication Type:: Conference Proceeding
Citation:: The future of Work and Organisations, 2011, pp. 1 - 18
Issue Date:: 2011-01

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Field	Value	Language
dc.contributor.author	Sivaprakasam, S	en_US
dc.contributor.author	Agarwal, R https://orcid.org/0000-0002-8493-7313	en_US
dc.contributor.editor	Voges, APK	en_US
dc.contributor.editor	Cavana, APB	en_US
dc.date	2011-12-07	en_US
dc.date.issued	2011-01	en_US
dc.identifier.citation	The future of Work and Organisations, 2011, pp. 1 - 18	en_US
dc.identifier.isbn	9781877040870	en_US
dc.identifier.uri	http://hdl.handle.net/10453/19412
dc.description.abstract	The traditional manufacturing model of volume-variety influencing the conduct of business is not entirely representative of service-centric business. The latter has two key differences â it is much more end-user centric and individualistic in experience. The complex nature of service attributes also make it much more convoluted. The notion of product being the centre of interaction is being replaced with service processes involving participants and generally defined between a service provider and service consumer. The aim of this paper is to validate the service innovation hypotheses put forward based on significant developments in value networks, open interfaces, and business models recently. In doing so, this theoretical paper substantiates the claim that prescriptive volume-variety relationships are little meaningful in service delivery environment.	en_US
dc.publisher	ANZAM	en_US
dc.relation.ispartof	The future of Work and Organisations	en_US
dc.relation.ispartof	Australian and New Zealand Academy of Management Conference	en_US
dc.title	Service innovation - lessons from modularization and open innovation - a new service value	en_US
dc.type	Conference Proceeding
utslib.location	Wellington, NZ	en_US
utslib.location.activity	Wellington, NZ	en_US
utslib.for	1503 Business and Management	en_US
dc.location.activity	Wellington, NZ	en_US
dc.location.activity	Enschede, NETHERLANDS
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Management Discipline
pubs.organisational-group	/University of Technology Sydney/Students
utslib.copyright.status	open_access
pubs.consider-herdc	true	en_US
pubs.finish-date	2011-12-09	en_US
pubs.place-of-publication	Wellington, NZ	en_US
pubs.start-date	2011-12-07	en_US

Abstract:

The traditional manufacturing model of volume-variety influencing the conduct of business is not entirely representative of service-centric business. The latter has two key differences â it is much more end-user centric and individualistic in experience. The complex nature of service attributes also make it much more convoluted. The notion of product being the centre of interaction is being replaced with service processes involving participants and generally defined between a service provider and service consumer. The aim of this paper is to validate the service innovation hypotheses put forward based on significant developments in value networks, open interfaces, and business models recently. In doing so, this theoretical paper substantiates the claim that prescriptive volume-variety relationships are little meaningful in service delivery environment.

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http://hdl.handle.net/10453/19412