How can Service-Oriented Architecture drive service innovation in newly emerging service systems?

Agarwal, R; Choi, J; Ramamurthy, R; Selen, W; Selim, HM

How can Service-Oriented Architecture drive service innovation in newly emerging service systems?

Agarwal, R

Choi, J Ramamurthy, R Selen, W Selim, HM

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Publication Type:: Conference Proceeding
Citation:: Proceedings - 7th International Conference on Information Processing and Management, ICIPM 2011, 2011, pp. 1 - 6
Issue Date:: 2011-12-01

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Field	Value	Language
dc.contributor.author	Agarwal, R https://orcid.org/0000-0002-8493-7313	en_US
dc.contributor.author	Choi, J	en_US
dc.contributor.author	Ramamurthy, R	en_US
dc.contributor.author	Selen, W	en_US
dc.contributor.author	Selim, HM	en_US
dc.date.issued	2011-12-01	en_US
dc.identifier.citation	Proceedings - 7th International Conference on Information Processing and Management, ICIPM 2011, 2011, pp. 1 - 6	en_US
dc.identifier.isbn	9788988678442	en_US
dc.identifier.uri	http://hdl.handle.net/10453/19413
dc.description.abstract	Innovation in services can be regarded as an inter-play of service concepts, service delivery practices, client interfaces, and service delivery technologies. Furthermore, innovations in services are increasingly brought to the market by networks of firms, selected for their unique capabilities and operated in a coordinated manner, referred to as a service system or service value network (SVN). Bringing such service innovations to market by a network of firms requires extensive coordination and integration of data, information/knowledge and processes, while ensuring strategic alignment of partnering firms. In this research we examine how Service-Oriented Architecture (SOA), and its effect on Information Technology Infrastructure Flexibility (ITIF), acts as an enabler for recently identified organizational drivers of services innovation in a service system, namely Collaborative Architecture Management (CAM) and Collaborative Organizational Infrastructure (COI). © 2011 AICIT.	en_US
dc.relation.ispartof	Proceedings - 7th International Conference on Information Processing and Management, ICIPM 2011	en_US
dc.title	How can Service-Oriented Architecture drive service innovation in newly emerging service systems?	en_US
dc.type	Conference Proceeding
utslib.for	1503 Business and Management	en_US
dc.location.activity	Jeju Island, Korea	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Management Discipline
utslib.copyright.status	open_access
pubs.publication-status	Published	en_US

Abstract:

Innovation in services can be regarded as an inter-play of service concepts, service delivery practices, client interfaces, and service delivery technologies. Furthermore, innovations in services are increasingly brought to the market by networks of firms, selected for their unique capabilities and operated in a coordinated manner, referred to as a service system or service value network (SVN). Bringing such service innovations to market by a network of firms requires extensive coordination and integration of data, information/knowledge and processes, while ensuring strategic alignment of partnering firms. In this research we examine how Service-Oriented Architecture (SOA), and its effect on Information Technology Infrastructure Flexibility (ITIF), acts as an enabler for recently identified organizational drivers of services innovation in a service system, namely Collaborative Architecture Management (CAM) and Collaborative Organizational Infrastructure (COI). © 2011 AICIT.

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http://hdl.handle.net/10453/19413