The impact of cross-cultural dynamics on change management

Publisher:
Emerald Group Publishing
Publication Type:
Journal Article
Citation:
Cross Cultural Management, 2012, 19 (2), pp. 166 - 195
Issue Date:
2012-01
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Purpose The purpose of this paper is to introduce a proprietary survey instrument ChangeTracking Survey® which measures employees' perceptions of organizational change and captures their experiences during the course of change management in their organizations. Design/methodology/approach The authors present an empirical study of employees involved in change management projects in 146 organizations situated in 27 countries across a variety of industries, nationalities and languages, using robust statistical analysis. Hofstede's work is used as a foundation for understanding cross-cultural differences in organizations from across the world. Findings The paper finds significant differences in certain characteristics of change projects between different nationalities.
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