The impact of implicit and explicit communications to frontline staff on service delivery

Lings, IN Gudergan, S Beatson, A

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Publisher:: ANZAM
Publication Type:: Conference Proceeding
Citation:: Management: Pragmatism, Philosophy, Priorities - Proceedings of the 20th ANZAM Conference, 2006, pp. 1 - 20
Issue Date:: 2006-01

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Field	Value	Language
dc.contributor.author	Lings, IN	en_US
dc.contributor.author	Gudergan, S	en_US
dc.contributor.author	Beatson, A	en_US
dc.contributor.editor	Kennedy, J	en_US
dc.contributor.editor	Di Milia, L	en_US
dc.date	2006-12-06	en_US
dc.date.issued	2006-01	en_US
dc.identifier.citation	Management: Pragmatism, Philosophy, Priorities - Proceedings of the 20th ANZAM Conference, 2006, pp. 1 - 20	en_US
dc.identifier.isbn	1 921047 34 8	en_US
dc.identifier.uri	http://hdl.handle.net/10453/2256
dc.publisher	ANZAM	en_US
dc.relation.ispartof	Management: Pragmatism, Philosophy, Priorities - Proceedings of the 20th ANZAM Conference	en_US
dc.relation.ispartof	Australian and New Zealand Academy of Management Conference	en_US
dc.title	The impact of implicit and explicit communications to frontline staff on service delivery	en_US
dc.type	Conference Proceeding
utslib.location	Sydney, Australia	en_US
utslib.location.activity	Yeppoon, Australia	en_US
utslib.for	150501 Consumer-Oriented Product or Service Development	en_US
dc.location.activity	Yeppoon, Australia	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
utslib.copyright.status	open_access
pubs.consider-herdc	true	en_US
pubs.place-of-publication	Sydney, Australia	en_US
pubs.start-date	2006-12-06	en_US

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