How good is your organisational knowledge?

Taiwan Institute of Business Administration
Publication Type:
Journal Article
Academy of Taiwan Business Management Review, 2012, 8 (3), pp. 28 - 35
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Knowledge management has been widely recognised as an essential tool in managing organisations. Good knowledge management programs or tools impact positively on the performance of the organisation and therefore, the goodness and usefulness of knowledge management is a competitive advantage. This means organisations must carefully evaluate the knowledge management programs and/or tools. This requires assessment of knowledge itself. In other words good strategies must be based on good knowledge and the inverse is true, i.e. poor or incomplete knowledge could results in poor or defective strategies. The success of innovative organizations today is often a result of good knowledge and skills applied by their professional and technical employees. Effective management of such a work force has become one of the most critical problems faced by organizations in both the private and public sectors. This should be translated into good assessment and examination of knowledge so that its management can focus on achieving the organizational objectives. The paper shows that a method for assessing the attributes of knowledge encompasses nine important characteristics of knowledge. The nine characteristics of knowledge are shown to be: 1.Timeliness of knowledge; 2.Currency of knowledge; 3.Relevance of knowledge; 4.Authority for obtaining knowledge; 5.Purpose of knowledge; 6.Importance of knowledge; 7.Accessibility of staff to knowledge; 8.Applicability of knowledge, and 9.Suitability of knowledge to the application.
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