The impact of business intelligence tools on performance: A user satisfaction paradox?

Technological Education Institute of Kavala
Publication Type:
Journal Article
International Journal of Economic Sciences and Applied Research, 2012, 5 (3), pp. 7 - 32
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While Business Intelligence (BI) initiatives have been a top-priority of CIOs around the world for several years, accounting for billions of USD of IT investments per annum (IDC), academic research on the actual bene?ts derived from BI tools and the drivers of these bene?ts remain sparse. This paper reports the ?ndings of an exploratory, cross-sectional ?eld study investigating the factors that de?ne and drive bene?ts associated with the deployment of dedicated BI tools. BI is broadly de?ned as an analytical process which transforms fragmented data of enterprises and markets into action-oriented information or knowledge about objectives, opportunities and positions of an organization; BI tools are software products primarily designed and deployed to support this analytical process (e.g. data warehouse software, data mining software, digital dashboards applications).
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