The impact of Culture, Leadership, Governance, and ICT Systems on Service Innovation in Service Value Networks

Publisher:
IEEE
Publication Type:
Conference Proceeding
Citation:
The IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2012, 2012, pp. 1 - 5
Issue Date:
2012-01
Full metadata record
Files in This Item:
Filename Description Size
Thumbnail2012002160OK.pdf Published version4.28 MB
Adobe PDF
This study investigates the impact of organisational leadership and governance, ICT infrastructure and organizational culture on innovation in services, using empirical data from a major Australian telecommunication service provider and its partnering organisations. Our empirical results show that governance, leadership, organisational culture, and ICT integration attributes all contribute significantly to the creation and delivery of innovation in services. Governance strategies tend to structure and regulate the conduct of the parties in an exchange, however when integrated, they constrain the latitude of decision making within the relationship. It is important that an environment of mutual support and culture is created to establish volitional compliance amongst partners. This is possible only through collaborative communication, openness and trust, with seamless integration of ICT systems, which allows transparent flow of information for real-time decision making.
Please use this identifier to cite or link to this item: