The impact of Culture, Leadership, Governance, and ICT Systems on Service Innovation in Service Value Networks

Agarwal, R; Selen, W

The impact of Culture, Leadership, Governance, and ICT Systems on Service Innovation in Service Value Networks

Agarwal, R

Selen, W

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Publisher:: IEEE
Publication Type:: Conference Proceeding
Citation:: The IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2012, 2012, pp. 1 - 5
Issue Date:: 2012-01

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Field	Value	Language
dc.contributor.author	Agarwal, R https://orcid.org/0000-0002-8493-7313	en_US
dc.contributor.author	Selen, W	en_US
dc.contributor.editor	Berg, D	en_US
dc.contributor.editor	Xie, M	en_US
dc.contributor.editor	Jiao, R	en_US
dc.contributor.editor	Kwong, S	en_US
dc.contributor.editor	Ng, SH	en_US
dc.date	2012-12-10	en_US
dc.date.issued	2012-01	en_US
dc.identifier.citation	The IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2012, 2012, pp. 1 - 5	en_US
dc.identifier.isbn	978-1-4673-2945-3	en_US
dc.identifier.uri	http://hdl.handle.net/10453/31723
dc.description.abstract	This study investigates the impact of organisational leadership and governance, ICT infrastructure and organizational culture on innovation in services, using empirical data from a major Australian telecommunication service provider and its partnering organisations. Our empirical results show that governance, leadership, organisational culture, and ICT integration attributes all contribute significantly to the creation and delivery of innovation in services. Governance strategies tend to structure and regulate the conduct of the parties in an exchange, however when integrated, they constrain the latitude of decision making within the relationship. It is important that an environment of mutual support and culture is created to establish volitional compliance amongst partners. This is possible only through collaborative communication, openness and trust, with seamless integration of ICT systems, which allows transparent flow of information for real-time decision making.	en_US
dc.publisher	IEEE	en_US
dc.relation.ispartof	The IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2012	en_US
dc.relation.ispartof	IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)	en_US
dc.rights	© 2012 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.	en_US
dc.title	The impact of Culture, Leadership, Governance, and ICT Systems on Service Innovation in Service Value Networks	en_US
dc.type	Conference Proceeding
utslib.location	Hong Kong and Singapore	en_US
utslib.location.activity	Hong Kong	en_US
utslib.for	1503 Business and Management	en_US
dc.location.activity	Hong Kong
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Management Discipline
utslib.copyright.status	closed_access
pubs.consider-herdc	true	en_US
pubs.finish-date	2012-12-13	en_US
pubs.place-of-publication	Hong Kong and Singapore	en_US
pubs.start-date	2012-12-10	en_US

Abstract:

This study investigates the impact of organisational leadership and governance, ICT infrastructure and organizational culture on innovation in services, using empirical data from a major Australian telecommunication service provider and its partnering organisations. Our empirical results show that governance, leadership, organisational culture, and ICT integration attributes all contribute significantly to the creation and delivery of innovation in services. Governance strategies tend to structure and regulate the conduct of the parties in an exchange, however when integrated, they constrain the latitude of decision making within the relationship. It is important that an environment of mutual support and culture is created to establish volitional compliance amongst partners. This is possible only through collaborative communication, openness and trust, with seamless integration of ICT systems, which allows transparent flow of information for real-time decision making.

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http://hdl.handle.net/10453/31723