Human resources and SME performance in services: empirical evidence from the UK

Georgiadis, A; Pitelis, CN

Human resources and SME performance in services: empirical evidence from the UK

Georgiadis, A Pitelis, CN

Permalink

Publication Type:: Journal Article
Citation:: International Journal of Human Resource Management, 2012, 23 (4), pp. 808 - 825
Issue Date:: 2012-02-01

Closed Access

	Filename	Description	Size
	2013006681OK.pdf	Published Version	146.42 kB	Adobe PDF	View/Open

Copyright Clearance Process

Recently Added
In Progress
Closed Access

This item is closed access and not available.

Full metadata record

Field	Value	Language
dc.contributor.author	Georgiadis, A	en_US
dc.contributor.author	Pitelis, CN	en_US
dc.date.issued	2012-02-01	en_US
dc.identifier.citation	International Journal of Human Resource Management, 2012, 23 (4), pp. 808 - 825	en_US
dc.identifier.issn	0958-5192	en_US
dc.identifier.uri	http://hdl.handle.net/10453/32142
dc.description.abstract	We investigate the relationship between human resources (HR) and superior firm performance, as well as the role of business strategy as a key mediating factor, for small- and medium-sized enterprises (SMEs) in the UK Tourism Hospitality and Leisure (THL) sector. Our results suggest that high-performing SMEs in the THL sector are managed by more experienced entrepreneurs. We also find that more profitable SMEs combine a highly skilled workforce with technological and know-how-based firm differentiation strategies, and/or product differentiation strategies, which are based on quality of service and personal attention to customers, alongside generous compensation and attention to employee development. © 2012 Copyright Taylor and Francis Group, LLC.	en_US
dc.relation.ispartof	International Journal of Human Resource Management	en_US
dc.relation.isbasedon	10.1080/09585192.2011.561236	en_US
dc.subject.classification	Industrial Relations	en_US
dc.title	Human resources and SME performance in services: empirical evidence from the UK	en_US
dc.type	Journal Article
utslib.citation.volume	4	en_US
utslib.citation.volume	23	en_US
utslib.for	1503 Business and Management	en_US
utslib.for	1505 Marketing	en_US
utslib.for	1605 Policy and Administration	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Management Discipline
utslib.copyright.status	closed_access
pubs.issue	4	en_US
pubs.publication-status	Published	en_US
pubs.volume	23	en_US

Abstract:

We investigate the relationship between human resources (HR) and superior firm performance, as well as the role of business strategy as a key mediating factor, for small- and medium-sized enterprises (SMEs) in the UK Tourism Hospitality and Leisure (THL) sector. Our results suggest that high-performing SMEs in the THL sector are managed by more experienced entrepreneurs. We also find that more profitable SMEs combine a highly skilled workforce with technological and know-how-based firm differentiation strategies, and/or product differentiation strategies, which are based on quality of service and personal attention to customers, alongside generous compensation and attention to employee development. © 2012 Copyright Taylor and Francis Group, LLC.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/32142