Service Enterprise Productivity in Action (SEPIA)

Scerri, M; Agarwal, R

Service Enterprise Productivity in Action (SEPIA)

Scerri, M Agarwal, R

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Publisher:: Springer
Publication Type:: Chapter
Citation:: Service Productivity Handbook, 2014, pp. 93 - 114
Issue Date:: 2014-01

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Field	Value	Language
dc.contributor.author	Scerri, M	en_US
dc.contributor.author	Agarwal, R	en_US
dc.contributor.editor	Emrouznejad, A	en_US
dc.contributor.editor	Cabanda, E	en_US
dc.date.issued	2014-01	en_US
dc.identifier.citation	Service Productivity Handbook, 2014, pp. 93 - 114	en_US
dc.identifier.isbn	9783662434369	en_US
dc.identifier.uri	http://hdl.handle.net/10453/33333
dc.description.abstract	Services are becoming increasingly important to the Australian economy and that of other developed and developing economies. Yet, evidence shows that as production moves from agriculture and manufacturing to service- and knowledge-based economies, productivity growth rates have declined. To date there are no clear indicators for quantifying productivity for service and network based firms. This raises the question: How can productivity be measured for service and network based firms? This chapter presents a systems view of productivity and is organized into five sections: Overview of productivity; Current measures of productivity using KLEMS; Existing Service Productivity Models; Service Enterprise Productivity in Action (SEPIA) model, and New Measures for Service Enterprise Productivity. The key contribution of this chapter involves the operationalisation of the SEPIA model and an illustration of the model through the use of an industry example.	en_US
dc.publisher	Springer	en_US
dc.relation.ispartof	Service Productivity Handbook	en_US
dc.relation.isbasedon	10.1007/978-3-662-43437-6	en_US
dc.title	Service Enterprise Productivity in Action (SEPIA)	en_US
dc.type	Chapter
utslib.for	1503 Business and Management	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/School of Management
utslib.copyright.status	closed_access
pubs.consider-herdc	true	en_US
pubs.publication-status	Published	en_US

Abstract:

Services are becoming increasingly important to the Australian economy and that of other developed and developing economies. Yet, evidence shows that as production moves from agriculture and manufacturing to service- and knowledge-based economies, productivity growth rates have declined. To date there are no clear indicators for quantifying productivity for service and network based firms. This raises the question: How can productivity be measured for service and network based firms? This chapter presents a systems view of productivity and is organized into five sections: Overview of productivity; Current measures of productivity using KLEMS; Existing Service Productivity Models; Service Enterprise Productivity in Action (SEPIA) model, and New Measures for Service Enterprise Productivity. The key contribution of this chapter involves the operationalisation of the SEPIA model and an illustration of the model through the use of an industry example.

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http://hdl.handle.net/10453/33333