A culture-oriented framework for BPR implementation : the case study of Saudi Arabia

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The Kingdom of Saudi Arabia has a promising well-resourced economy with one of the highest growth rates among the Gulf region countries. The government of Saudi Arabia is targeting sustainable industrial growth through effective reengineering of industrial management using modern techniques, technologies and through building new industrial cities. However this country is still not well-advanced industrially and technologically compared to developed countries. This research utilises the Kingdom of Saudi Arabia (KSA) as a case study and explores culture-related adoption factors of Business Process Reengineering (BPR), or Alhendrah (Arabic for BPR) as it is known in Saudi Arabia, with a principal focus on the manufacturing industry in KSA.A combination of quantitative and qualitative methods was used, and an extensive literature review was undertaken in order to highlight major issues involved in the research problem. As a result, three web-based surveys were carried out as well as online interviews with selected representatives of manufacturing industries in KSA. A number of challenges were identified and as a consequence a new culture-oriented framework for BPR, as applied in the manufacturing industries in KSA, has been proposed by this thesis. The developed framework utilizes Six Sigma methodology and employs Holonic modelling, focusing on quality improvements in both quality of management (QoM) and quality of product (QoP). The framework was tested by a simulated case study of processes used by selected manufacturing industries in KSA, before and after reengineering, is presented and analysed.
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