Business model approach to public service innovation

Business model approach to public service innovation

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Publication Type:: Chapter
Citation:: The Handbook of Service Innovation, 2015, pp. 751 - 778
Issue Date:: 2015-01-01

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Field	Value	Language
dc.date.issued	2015-01-01	en_US
dc.identifier.citation	The Handbook of Service Innovation, 2015, pp. 751 - 778	en_US
dc.identifier.isbn	9781447165897	en_US
dc.identifier.uri	http://hdl.handle.net/10453/41157
dc.description.abstract	© Springer-Verlag London 2015. The operating environment of the public sector has undergone a fundamental shift towards a more competitive nature. As these changes accelerate, they are exerting considerable pressure on the government in terms of rising costs and ever-increasing need for innovative service offerings. In order to shed light on these contemporary challenges, this chapter will review and analyse a number of innovative service delivery modes observed in practice, including joint ventures with the private and not-for-profit sectors, public private partnerships, contracting out, franchising, and the use of social bonds and collaborative services. By presenting a new ‘business model’ designed specifically for decision makers in the public sector, this chapter will equip the readers with the means to better understand and manage public service innovations in the increasingly challenging environment.	en_US
dc.relation.ispartof	The Handbook of Service Innovation	en_US
dc.relation.isbasedon	10.1007/978-1-4471-6590-3_34	en_US
dc.title	Business model approach to public service innovation	en_US
dc.type	Chapter
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/School of Management
pubs.organisational-group	/University of Technology Sydney/Strength - Management and Organisation Studies
utslib.copyright.status	closed_access
pubs.declined	2016-01-12T14:35:42.831+1100
pubs.deleted	2016-01-12T14:35:42.831+1100
pubs.publication-status	Published	en_US

Abstract:

© Springer-Verlag London 2015. The operating environment of the public sector has undergone a fundamental shift towards a more competitive nature. As these changes accelerate, they are exerting considerable pressure on the government in terms of rising costs and ever-increasing need for innovative service offerings. In order to shed light on these contemporary challenges, this chapter will review and analyse a number of innovative service delivery modes observed in practice, including joint ventures with the private and not-for-profit sectors, public private partnerships, contracting out, franchising, and the use of social bonds and collaborative services. By presenting a new ‘business model’ designed specifically for decision makers in the public sector, this chapter will equip the readers with the means to better understand and manage public service innovations in the increasingly challenging environment.

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http://hdl.handle.net/10453/41157