Technology-driven service innovation in the banking industry

Bajada, C; Trayler, R

Technology-driven service innovation in the banking industry

Bajada, C

Trayler, R

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Publication Type:: Chapter
Citation:: The Handbook of Service Innovation, 2015, pp. 319 - 343
Issue Date:: 2015-01-01

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Field	Value	Language
dc.contributor.author	Bajada, C https://orcid.org/0000-0003-0590-1492	en_US
dc.contributor.author	Trayler, R	en_US
dc.date.issued	2015-01-01	en_US
dc.identifier.citation	The Handbook of Service Innovation, 2015, pp. 319 - 343	en_US
dc.identifier.isbn	9781447165897	en_US
dc.identifier.uri	http://hdl.handle.net/10453/43525
dc.description.abstract	© Springer-Verlag London 2015. Business-to-business and consumer-to-business transactions in the banking industry have witnessed a dramatic shift in the method of payment over the last two decades. This rapid growth had been initially fuelled by the early adoption of electronic payments such as credit and debit cards but now with the advent of mobile and internet technologies, non-cash transactions have grown even more rapidly. These technological developments have spurred a range of service innovations within the banking industry that has not only improved consumer convenience and reduced staffing and bank operating costs, but also increased the need for greater vigilance around security and fraud detection. This rapidly changing technology is also facilitating the entry of new payment providers in the financial sector with innovative products to meet the changing needs of consumers and businesses. The consequence is a rapidly changing banking industry.	en_US
dc.relation.ispartof	The Handbook of Service Innovation	en_US
dc.relation.isbasedon	10.1007/978-1-4471-6590-3_16	en_US
dc.title	Technology-driven service innovation in the banking industry	en_US
dc.type	Chapter
utslib.for	1503 Business and Management	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Economics Discipline
utslib.copyright.status	closed_access
pubs.publication-status	Published	en_US

Abstract:

© Springer-Verlag London 2015. Business-to-business and consumer-to-business transactions in the banking industry have witnessed a dramatic shift in the method of payment over the last two decades. This rapid growth had been initially fuelled by the early adoption of electronic payments such as credit and debit cards but now with the advent of mobile and internet technologies, non-cash transactions have grown even more rapidly. These technological developments have spurred a range of service innovations within the banking industry that has not only improved consumer convenience and reduced staffing and bank operating costs, but also increased the need for greater vigilance around security and fraud detection. This rapidly changing technology is also facilitating the entry of new payment providers in the financial sector with innovative products to meet the changing needs of consumers and businesses. The consequence is a rapidly changing banking industry.

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http://hdl.handle.net/10453/43525