Open Innovation in Services and the Link to Value Creation: A Dynamic Capabilities Perspective’

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14-11-27_Innovation in Services and the Link to Value Creation.pdfAccepted Manuscript version129.82 kB
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apic2014_program_final_updated.pdfPublished version4.66 MB
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The study of innovation in services has made significant progress in the last decades. While traditionally, value and value creation have been predominantly understood from a goods- and exchange-oriented perspective, the growing economic importance of the service sector has led to an increasing recognition of the co-creation of value in services. The dynamic capabilities view on value creation has emerged as a promising approach to further our understanding of service innovation and its management. However, advancement in this domain is still somewhat limited by a predominance of traditional and firm-level oriented innovation measurement. The main contribution of this research is to provide a theoretical perspective on integrating the theories of dynamic capabilities and value creation in the context of service innovation. Thereby, we provide a basis for future empirical investigation of these important concepts and their relationships – and in particular their effect on performance.
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