Exploring the behavioural options of exit and voice in the exit interview process

Johns, RE; Gorrick, J

Exploring the behavioural options of exit and voice in the exit interview process

Johns, RE

Gorrick, J

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Publisher:: Centre for Employment Relations
Publication Type:: Journal Article
Citation:: International Journal of Employment Studies, 2016, 24 (1), pp. 25 - 41
Issue Date:: 2016-02-01

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Field	Value	Language
dc.contributor.author	Johns, RE https://orcid.org/0000-0002-3357-4719	en_US
dc.contributor.author	Gorrick, J	en_US
dc.date.issued	2016-02-01	en_US
dc.identifier.citation	International Journal of Employment Studies, 2016, 24 (1), pp. 25 - 41	en_US
dc.identifier.issn	1039-6993	en_US
dc.identifier.uri	http://hdl.handle.net/10453/46524
dc.description.abstract	Exit interviews are often considered to be a powerful tool for providing information to monitor and analyse employee turnover. The main objective of this study was to analyse the exit interview procedure adopted by a large professional publishing organisation. In doing this the effectiveness of the exit interview process was examined as a tool for employee voice on departure from an organisation. The exit and voice components of the ‘Exit-Voice-Loyalty-Neglect’ model were used to determine the efficacy of the exit process. The results indicate that despite the praise awarded to exit interviews for employees to voice their dissatisfaction, the exit interview process may not be as effective in practice as we have been lead to believe.	en_US
dc.publisher	Centre for Employment Relations	en_US
dc.relation.ispartof	International Journal of Employment Studies	en_US
dc.title	Exploring the behavioural options of exit and voice in the exit interview process	en_US
dc.type	Journal Article
utslib.citation.volume	1	en_US
utslib.citation.volume	24	en_US
utslib.for	1503 Business and Management	en_US
utslib.for	1402 Applied Economics	en_US
utslib.for	1505 Marketing	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/Management Discipline
utslib.copyright.status	open_access
pubs.consider-herdc	true	en_US
pubs.issue	1	en_US
pubs.publication-status	Published	en_US
pubs.volume	24	en_US

Abstract:

Exit interviews are often considered to be a powerful tool for providing information to monitor and analyse employee turnover. The main objective of this study was to analyse the exit interview procedure adopted by a large professional publishing organisation. In doing this the effectiveness of the exit interview process was examined as a tool for employee voice on departure from an organisation. The exit and voice components of the ‘Exit-Voice-Loyalty-Neglect’ model were used to determine the efficacy of the exit process. The results indicate that despite the praise awarded to exit interviews for employees to voice their dissatisfaction, the exit interview process may not be as effective in practice as we have been lead to believe.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/46524